Business and Customer Support Advisor - ANG06413

Angus Council; Forfar; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Angus Council in Forfar is seeking a Business and Customer Support Advisor to help deliver high quality administrative and customer support within a busy environment. Based at Angus House, Orchardbank Business Park, the role embraces flexible and agile working practices, including part-time work from home and time in council buildings to suit meetings and collaboration.

The post sits in the Business and Customer Support Team, supporting services across the council and ensuring resources are used

Responsibilities

• Ensure the team’s resources are used effectively to deliver high quality administrative and customer support.
• Encourage continuous improvement in how the team works and collaborates.
• Contribute to delivering services to people and communities of Angus.

Job description

Job Description

Based at Angus House, Orchardbank Business Park, Forfar.

This job is workstyle 5 - Hydrid+.

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.

An exciting opportunity has become available within the Business and Customer Support Team. This team plays a vital role in ensuring the council delivers high quality services to our customers in line with current legislation and policy. It also provides valuable support across a variety of council services which helps these teams focus on delivering essential services to the people and communities of Angus.

We operate as one integrated team. While you may be appointed to a particular area, duties can change to meet service demand.

Flexibility, collaboration, and a positive approach to change are essential.

We are looking to recruit a Business and Customer Support Advisor who will ensure that the team's resources are used effectively, encourages efforts to improve how we work, helping colleagues deliver a better experience for customers while driving changes to provide high quality administrative and customer support within a busy environment.

For this vacancy, applicants should demonstrate how they meet criterion 11.1 relating to supervising and supporting a team, as outlined within the Person Specification.

For more information regarding this role, please contact Tracey Black on [e-mail].

Please note interviews will be held Tuesday, 24 November 2026.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

About Angus Council

Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.