Business Analyst – Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO)

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide timely, accurate, and quality MIS reports and dashboards to the external and internal stakeholders of account(s) as per the defined process and standards of security and compliance.

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders.

Interact and work closely with management, internal stakeholders, and clients to understand the business information needs.

• Ensure all reports and dashboards are prepared as per stakeholder requirements and desired frequency (weekly / monthly / quarterly).
• Regularly review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report.
• Track and follow up with relevant stakeholders for timely updates and data management of parameters (key SLA metrics such as run-rate, etc.).
• Generate account-level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore), and performance against SLAs, CSAT, Quality, etc.
• Ensure zero non-compliances on process audit on data security and compliance.
• Support and adopt tools and systems for efficient MIS generation and reporting system.

Provide continuous support to the manager in rolling out new techniques and initiatives to increase productivity.

• Provide updates to the manager on the progress of any new MIS initiatives.
• Perform periodic maintenance and servicing of the MIS system to improve operational efficiency.
• Adopt new tools, technology solutions, and develop capability through training to improve own productivity.
• Develop analytical skills and understanding of statistical analysis to suggest improvements in the quality of analysis.

Deliverables

1. MIS Management and Reporting

- Quality of Analysis

- Zero non-conformance on timelines with respect to the client/stakeholder requirements.

2. Stakeholder Management

- Customized dashboards as per client and functional requirements.

- Zero non-conformance on security or compliance requirements.

3. Team Management

- Team attrition %, Employee satisfaction score.