Business Analyst skills Workflowcase

Capgemini; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Capgemini seeks an experienced Business Analyst to lead workflow and case management initiatives in the London area. You will gather requirements, map processes, write user stories, and collaborate with business users and IT to design feasible solutions.

Role involves testing support, UAT facilitation, and continuous process improvement within a hybrid work environment across offices, client sites, and home. Banking domain expertise highly valued.

Qualifications

• Experience leading a team of Business Analysts in banking or financial services.
• Strong skills in requirements gathering and translating to user stories.
• Expertise in stakeholder management and process improvement.

Responsibilities

• Requirements Gathering & Analysis: detail business processes and gather requirements for workflow and case management systems.
• Process Mapping & Documentation: create BRDs, functional specs, and user stories.
• Workflow/Case Management: analyze, design, and improve processes for efficiency.
• Stakeholder Engagement: collaborate with users, operations, and IT to align needs.
• Solution Design Support: translate requirements into system specs with feasibility checks.
• User Story Creation: write clear, testable stories with acceptance criteria.
• Testing & Validation: assist UAT with test scenarios and validation.
• Issue Resolution: document defects and coordinate with IT for fixes.
• Continuous Improvement: propose enhancements to workflows and system functions.
• Change Management Support: assist training and communications for new workflows.
• Compliance & QA: ensure processes and docs meet regulatory standards.

Skills

Workflowcase

Business Analysis

Stakeholder mgmt

Requirements gathering

User stories

Process mapping

Tools

Camunda

Salesforce

Job description

Job Role: Business Analyst skills WorkflowcaseLocation: London, UK

About the Job you are considering:

We are seeking experienced Business Analyst skills Workflowcase with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Requirements Gathering & AnalysisConduct detailed analysis of business processes and gather requirements for workflow and case management systems.
• Process Mapping & DocumentationCreate process flows, business requirement documents (BRDs), functional specifications, and user stories.
• Workflow/Case Management ExpertiseAnalyze, design, and improve workflow and case management processes to ensure efficiency and alignment with business goals.
• Stakeholder EngagementWork closely with business users, operations teams, and technical stakeholders to understand needs, clarify requirements, and drive alignment.
• Solution Design SupportCollaborate with technical teams to translate business requirements into system specifications, ensuring feasibility and accuracy.
• User Story CreationWrite clear, concise, and testable user stories with acceptance criteria for development teams.
• Testing & ValidationSupport UAT by preparing test scenarios, validating functionality, and ensuring solutions meet business expectations.
• Issue ResolutionIdentify, analyze, and document defects or gaps, coordinating with IT teams for timely resolution.li>
• Continuous ImprovementRecommend enhancements to workflows, case handling processes, and system functionalities.
• Change Management SupportAssist in training, communication, and adoption activities related to new workflows or system updates.
• Compliance & Quality AssuranceEnsure all business processes and documentation meet regulatory, compliance, and organizational standards.

Your Skills:

Experience leading a team of Business Analysts Business Analysis skills on Workflowcase management CRM systemsExpert in stakeholder managementExpert in gathering requirements spoken techniques for requirements gathering along with the write up of user storiesAbility to provide the bridge between stakeholders and the technical teamStrong attention to detailStrong organisational skillsSelf-starter proactiveNice to HaveExperience with Camunda SalesforceFinancial ServicesFinancial CrimeCompliance

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.

Make It Real (what does it mean for you):

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com