Business Analyst (Retail)

Job Requisition Number

7550

Work Type

Permanent

Job Function

Customer Services

Salary Range

£40,770.00 - £44,986.00

Base

South East Hub

Closing Date

23:59 on 29/04/2025

What you’ll be responsible for

Mapping of business processes, identifying improvements, and drafting detailed business requirements to support the business strategy and goals. Reporting to the Project Lead, part of the wider Change Team.

Your Responsibilities Will Include

1. Mapping ‘as-is’ business processes and identifying gaps and improvements (‘to be’ processes).
2. Developing and documenting detailed business requirements for process changes.
3. Supporting the translation of business requirements into technical specifications for technical teams.
4. Developing business cases and project plans to support strategic initiatives.
5. Engaging stakeholders throughout the requirements process with effective communication.
6. Monitoring progress and keeping stakeholders informed.
7. Facilitating understanding of requirements among key stakeholders for successful implementation.
8. Ensuring quality controls are in place for requirements activities.
9. Undertaking additional duties as needed to meet business needs.

Who you’ll work with

Internal

• Project Group
• Project Sponsor
• Business Change Team

External

• Third-party stakeholders

About You

Knowledge, Skills & Experience

• Degree or equivalent in business analysis and process mapping.
• Experience with requirements gathering tools.
• Experience in business process modelling, target operating models, and re-engineering.
• Experience developing requirements across multiple systems.
• Proven business analysis experience and report development.
• Experience working with diverse stakeholders, including third-party suppliers.
• Proficiency in MS Office and Visio.
• Experience in requirements gathering, strategy development, and stakeholder communication.
• Knowledge of business process models.

Good to know

• This role involves hybrid working, with at least 1 day/week in the office.

Benefits

Details of salary, leave, and additional employee benefits including variable pay, pension contributions, and various discounts and schemes.

Please note, the role may close early or be extended depending on interest. Satisfactory references, medical clearance, and criminal records check are required.

Who we are

Dŵr Cymru Welsh Water provides essential water services to 3 million people, committed to safety, reliability, and environmental care. We value diversity and inclusion, welcoming applications from all backgrounds to reflect our community and serve our customers effectively.

We are committed to a culture of trust, openness, respect, and honesty. Our company is registered in Wales, with detailed legal and contact information provided.