Business Analyst / Project Manager

ARC IT Recruitment; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

ARC IT Recruitment is seeking a Business Analyst / Project Manager to lead a global software onboarding transformation from requirements to go-live. You will align business and technology teams, run governance and reporting, and shape the target operating model for onboarding across jurisdictions.

The role requires extensive BA and transformation experience within financial services, plus strong stakeholder engagement and vendor negotiation skills. Hybrid London-based work.

Qualifications

• 8+ years in Business Analysis and transformation.
• Strong track record delivering large-scale programmes.
• Experience in financial services and regulatory onboarding.

Responsibilities

• Lead end-to-end delivery of a global onboarding transformation programme with governance and reporting.
• Analyse current onboarding processes and design a future operating model.
• Run workshops to define requirements and drive process re-engineering.
• Own RFP/RFI processes for onboarding software vendors and negotiate business cases.
• Manage implementation of the onboarding platform from requirements to go-live.
• Engage senior leaders across multiple jurisdictions and functions.

Skills

Business Analysis

Business Transformation

Project Management

Stakeholder Management

RFP/RFI Processes

Vendor Management

Onboarding

Job description

Business Analyst / Project Manager, Software onboarding

12-month min. contract

London, City, Hybrid

Highly prestigious city-based financial services company is seeking an experienced Business Analyst / PM to lead a high-profile Client Software Onboarding Transformation programme.

This is a rare opportunity to join a market-leading firm spearheading the redesign of their global onboarding operating model, running a full vendor selection process, and overseeing implementation of a new onboarding technology platform.

The Role

You’ll sit at the intersection of business transformation, regulatory onboarding, process excellence, and technology delivery - working closely with senior stakeholders across multiple jurisdictions to harmonise onboarding practices, strengthen governance, and enable future automation.

Key Responsibilities

• Lead end-to-end delivery of a global software / client onboarding transformation programme, including project plans, governance, RAID logs, and executive reporting
• Analyse current-state onboarding processes across global jurisdictions and design a future-state Target Operating Model.
• Lead workshops to define business requirements and drive business process re-engineering
• Own the end-to-end RFP/RFI process for onboarding software vendors - from evaluation criteria and scoring through to vendor negotiation and business case sign-off
• Manage implementation of the selected onboarding platform from requirements through to go-live, partnering with Technology, Compliance, Legal, Operations, and Information Security
• Build and influence relationships with senior leaders (Exec/MD/COO level) across a complex, multi-jurisdictional stakeholder landscape

What We're Looking For

• 8+ years' experience in Business Analysis, Business Transformation and ideally some project management experience
• A strong track record delivering large-scale operational transformation programmes
• Significant experience in financial services
• Experience within client onboarding, KYC, AML, Customer Due Diligence, or Client Lifecycle Management
• Proven experience designing Target Operating Models and leading process re-engineering initiatives
• Hands-on experience running formal RFP/RFI and vendor selection processes
• Experience implementing enterprise software solutions end-to-end
• Excellent stakeholder management, workshop facilitation, and requirements-gathering skills
• Ability to work closely with the business at all levels