Business Analyst/ Project Manager

G.Network Communications; Greater London; On-site; GBP 51,000 - 69,000; Full time

Job summary

G.Network Communications in London is seeking an experienced Business Analyst/Project Manager to lead end-to-end gathering and analysis of requirements for system enhancements, translating business needs into scalable AI-driven solutions. You will manage projects to deliver on time, within scope and to governance standards.

The role requires 3–5 years of BA/PM experience in software/utilities, strong Salesforce/Jira/Microsoft Project experience, and a proactive, solution-focused approach to

Qualifications

• Bachelor’s degree or equivalent professional experience in IT, business or PM.
• 3–5 years’ experience as a business analyst and/or project manager in software/utilities.
• Strong financial acumen with ability to build business cases and ROI analyses.
• Solid Salesforce capabilities, configuration, data management and integrations.
• Experience delivering projects in Agile, Scrum, Kanban or hybrid environments.
• Proficiency with Jira, Asana, MS Project and Monday.com for planning and backlog mgmt.

Responsibilities

• Partner with colleagues to model business functions, processes, and data structures.
• Assess viability of initiatives; prepare ROI and cost-benefit analyses.
• Identify opportunities to apply AI, ML and data analytics.
• Monitor AI model performance; refine approaches for accuracy.
• Ensure AI projects comply with data privacy, security, governance standards.
• Gather and validate requirements; translate into user stories and criteria.
• Produce analysis deliverables using Confluence, Jira, Lucidchart, Visio.
• Create specs and plans; manage scope, timelines, risks, issues, dependencies.
• Plan stakeholder meetings; present findings and actions clearly.
• Support UAT for new or improved processes and IT systems.
• Model processes and data; perform gap, impact, risk analyses.
• Support teams and suppliers; link business and technical stakeholders.
• Identify opportunities to improve systems and efficiency; advise management.

Skills

Business analysis

Project management

Stakeholder management

Analytical thinking

Decision making

Regulatory compliance knowledge

Problem solving

Agile / Scrum

Education

Bachelor's degree in IT/Business/PM

Tools

Salesforce

Jira

Asana

Microsoft Project

Monday.com

Power BI

Job description

About Us
G.Network is transforming London’s connectivity by delivering world‑class, full fibre broadband direct to homes and businesses. As a 100% full fibre provider, we’re rolling out Fibre to the Premises (FTTP) across central London. Our vision is to build a better‑connected London, and our purpose is to unlock the power of GigaFast speeds to enable the communities we serve to thrive. We’re a values‑led organisation, and our culture is built around four key principles:

About Us
G.Network is transforming London’s connectivity by delivering world‑class, full fibre broadband direct to homes and businesses. As a 100% full fibre provider, we’re rolling out Fibre to the Premises (FTTP) across central London. Our vision is to build a better‑connected London, and our purpose is to unlock the power of GigaFast speeds to enable the communities we serve to thrive. We’re a values‑led organisation, and our culture is built around four key principles:

• Fair – We treat everyone with respect, create equal opportunities, and always strive to do the right thing.
• Excellence – We take pride in our work and aim to deliver the highest standards in everything we do.
• Resilience – We stay focused and adaptable, even when things get tough, supporting each other to overcome challenges.
• Fast – We move at pace, make smart decisions quickly, and act with purpose to deliver for our customers.

We believe in creating a workplace where everyone feels they belong.

These values guide how we work, how we support one another, and how we make a real impact across London.

Role Purpose
Lead the end-to-end gathering and analysis of requirements for system enhancements, translating business needs into scalable solutions that make use of AI wherever possible. Manage projects so that they are delivered on time, within scope and to agreed quality, security and governance standards.

Job Responsibilities

• Partner with colleagues and stakeholders across the business to investigate and model business functions, processes, information flows and data structures
• Assess the technical and financial viability of proposed initiatives, preparing business cases, ROI and cost-benefit analyses to support investment decisions
• Identify opportunities to apply AI, machine learning and data analytics to improve systems, processes and decision-making
• Monitor the performance of AI models, providing feedback and refining approaches to maintain accuracy and effectiveness
• Ensure AI-enabled projects comply with data privacy, security, fairness and ethical standards, as well as internal governance requirements
• Gather, analyse and validate business requirements, translating them into clear, prioritised user stories and acceptance criteria
• Produce high-quality business analysis deliverables in line with organisational standards, using appropriate tools such as Confluence, Jira, Lucidchart and Visio
• Create and maintain specifications and project plans, managing scope, timelines, risks, issues and dependencies so projects are delivered on time and to agreed quality standards
• Plan and facilitate stakeholder meetings and workshops, presenting findings, recommendations and actions clearly to the business, both verbally and in writing
• Support the definition and execution of user acceptance testing for new or improved business processes and IT systems
• Analyse solutions from every angle by modelling processes, mapping data and carrying out gap, impact and risk analysis, ensuring no detail is missed
• Support internal technical teams and external suppliers throughout the implementation of change, acting as the link between business and technical stakeholders
• Proactively identify opportunities to improve systems and processes, and present recommendations for greater efficiency to management

Essential Qualifications, Personal Qualities and Experience we are looking for

• Bachelor’s degree in information technology, business, project management or a related discipline, or equivalent professional experience.
• 3–5 years’ proven experience as a business analyst and/or project manager in the software or utilities sector.
• Sound financial acumen, with the ability to build business cases and assess costs, benefits and return on investment.
• Strong understanding of Salesforce, including its capabilities, configuration, development, data management, integrations and release processes.
• Experience delivering projects in Agile, Scrum, Kanban or hybrid environments.
• Proficiency with project and backlog management tools such as Jira, Asana, Microsoft Project and Monday.com.
• Ability to produce clear requirements documentation, including user stories, acceptance criteria, UAT scripts, risk logs and status reports.
• Strong stakeholder management skills, with the ability to communicate confidently and effectively with business leaders and technical teams.
• Excellent organisational, analytical, problem‑solving and decision‑making skills.
• In-depth knowledge of relevant industry standards, regulatory requirements and compliance protocols.

Technical requirements

• Proficiency in Lean Six Sigma methodologies and their practical application.
• Hands‑on experience with one or more of Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud or Salesforce CPQ.
• Familiarity with Salesforce integrations, APIs, middleware, data migration, DevOps tools and CI/CD practices.
• A proactive, solution‑focused approach to problem‑solving.
• Experience using Power BI for reporting and data visualization.

Salary
60000 - 60000 GBP (yearly)