Business Analyst & Programme Management Office Lead

gymnastiekvereniging OKK; Newton Abbot; On-site; GBP 35,000 - 55,000; Full time

Job description

Full-time, 37 hours per week

Reshape our business processes so we can redefine customer service.

At Teign Housing, we're passionate about giving our residents the best possible homes. This is an exciting opportunity for an experienced Business Analyst to play a pivotal role in analysing business processes, identifying business needs, and proposing solutions to help us transform the customer experience for our residents.

In this key position, you will transform our customers' experience as you introduce innovative approaches and solutions across the organisation and break down barriers to progress. You will carefully scope out projects and assess budgets, timescales, and complexities to ensure we move forward with minimal service disruption, requiring exceptional vision and expertise in project methodologies such as Lean Systems Thinking and PRINCE2.

An experienced and capable project manager, you will bring a deep understanding of how to address technology and business challenges to deliver continual improvement. A background within a portfolio or programme management function is essential, alongside strong investigation and analysis skills, and you will ideally hold BCS business analysis certification and bring some exposure to a regulatory environment such as social housing.

You will work alongside IT colleagues, data analysts, and other key business stakeholders. Your communication and influencing skills will be key to helping us analyse our business requirements from end users to gaining buy-in to change and delivery of projects.

Above all, you will be an expert in process mapping, with a proven ability to challenge existing ways of working and deliver blue-sky thinking that can enhance our customer experience.

In addition to the salary, we also offer a range of other benefits, including a commitment to a healthy work/life balance through our agile working policy.

If you believe you're the right person for our Business Analyst & Programme Management Office Lead role, please apply with your CV.

Closing date: 7th May 2025.

Interview date: 19th May 2025.

We reserve the right to close this vacancy early, should a suitable candidate apply. Early applications are encouraged.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.