Business Analyst / Product Owner - £45K - Hybrid / Liverpool

Akkodis; Liverpool; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Akkodis is seeking a Business Analyst / Product Owner in Liverpool to enhance client delivery through technology. The role involves system optimisation, including Salesforce implementation and AI tools. This position is ideal for candidates with strong process mapping and communication skills, eager to work with cross-functional teams.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• Experience in a Business Analyst or Systems Analyst role.
• Familiar with Salesforce, especially Service Cloud and Marketing Cloud.
• Strong documentation and translation of requirements.

Responsibilities

• Collaborate with stakeholders to define system requirements.
• Lead requirement capture for improvements to Salesforce.
• Produce process documentation and user stories.

Skills

Documentation

Process Mapping

Agile Delivery

Requirements Gathering

Tools

Salesforce

Jira

Confluence

Excel

Visio

O365

Job description

Business Analyst / Product Owner - £45K - Hybrid / Liverpool

Business Analyst / Product Owner - up to £45K - Hybrid / Liverpool

An exciting opportunity to join an organisation helping shape the way technology supports client delivery. You'll be instrumental in optimising systems, driving automation, and supporting business transformation projects - including the implementation of Salesforce, AI and intelligent tools.

Key Responsibilities:

• Collaborate with business stakeholders to define and prioritise system requirements.
• Act as a key liaison between operational teams and developers to support delivery.
• Lead on capturing requirements for improvements to Salesforce and related tools.
• Work with AI and automation platforms to enhance process efficiency.
• Produce detailed process documentation and user stories.
• Manage configuration, testing, and deployment of system updates and new functionality.
• Support change control, training documentation, and user adoption.
• Contribute to the design of end-to-end business processes with a focus on performance improvement and user experience.
• Promote agile delivery and incremental system enhancements.

Ideal Skillset:

• Experience as a Business Analyst, Systems Analyst or similar role.
• Confident gathering and translating requirements from non-technical stakeholders.
• Familiar with Salesforce (Service Cloud, Marketing Cloud) and business process tools.
• Exposure to AI tools, automation platforms, or data-led system design.
• Strong documentation and process mapping skills (As-Is / To-Be).
• Comfortable working with technical teams, vendors, and cross-functional business areas.
• Proficient with tools including Jira, Confluence, Excel, Visio, and O365.
• Understanding of Agile delivery and iterative development.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

• Competitive salary, and a wide range of benefits
• Manchester, Bristol, Chester, Guildford, Leeds, Liverpool, London, Milton Keynes, Preston, Reading
• Competitive salary, and a wide range of benefits
• Manchester, Bristol, Chester, Guildford, Leeds, Liverpool, London, Milton Keynes, Preston, Reading