Business Analyst - process mapping, automation

Investigo; Slough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A well-known local authority is seeking a Business Analyst for a 6-month contract focusing on process mapping and demand management. Responsibilities include redesigning processes and automating services, with a requirement for stakeholder collaboration. The position requires on-site presence 1-2 times per week in the South of the UK, with a competitive work arrangement.

Qualifications

• Experience in customer services within local government.
• Strong process mapping experience with unified front door or channel shift experience.
• Experience of automating processes within a local authority.

Responsibilities

• Redesign processes from the front door of resident contact through to demand management.
• Automate various transactional services to enhance community hubs.
• Collaborate with stakeholders to map current processes and identify improvements.

Skills

Customer service experience

Process mapping

Stakeholder collaboration

Job description

Overview

A well-known local authority is looking to bring on a Business Analyst on an initial 6 month contract basis to focus on process mapping from the front door of resident contact for multiple services, through to how demand is managed and delivered.

Responsibilities

• Redesign processes from the front door of resident contact through to demand management and service delivery.
• Automate various transactional services and redesign how face-to-face community hubs deliver value to residents, ensuring that complex needs are met.
• Collaborate with stakeholders to map current processes, identify improvements, and support implementation of channel shift and unified front door approaches.

Qualifications

• Experience in customer services within local government, including either social care, housing or revenues and benefits, to be able to come into the council and hit the ground running.
• Strong process mapping experience with unified front door or channel shift experience.
• Experience of automating processes within a local authority.

Contract and Location

Hybrid on-site presence required 1-2 times per week in the South of the UK, approximately 1 hour to London.