Business Analyst PMO

Eldercare Aged Care Services; Newthorpe; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Inclusive workplace culture

Staff safety and wellbeing

Job summary

Eldercare is seeking a skilled Business Analyst to join the Portfolio Management Office on a 2-year fixed-term contract. You will map current processes, gather requirements, and translate findings into practical documentation and scalable improvements.

The role emphasizes pragmatic problem-solving and stakeholder collaboration to drive project success. You will work with project teams, operational leaders, and IT to deliver value across day-to-day operations and strategic initiatives, ensuring

Qualifications

• 3–5 years of experience in a business analysis role.
• Strong communication skills and ability to build rapport and manage stakeholder relationships.
• Experience in process modelling, process analysis and requirements specification.
• Proficiency with business analysis tools, techniques and documentation practices.

Responsibilities

• Analyse processes and map current workflows to inform improvements.
• Engage with stakeholders across the business to gather requirements.
• Identify opportunities for efficiency and practical solutions.
• Translate needs into clear documentation and actionable outcomes.
• Collaborate with project teams, operations leaders and IT to support project delivery.

Skills

Stakeholder management

Communication skills

Process modelling

Requirements specification

Business analysis techniques

Job description

Join Eldercare as a Business Analyst within the Portfolio Management Office.

Type: Full Time Fixed Term (2 Year Contract)

At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.

We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement.

About the Role

As a Business Analyst in Eldercare’s Portfolio Management Office, you’ll help the organisation understand how work is done today and shape how it can be done better in the future. Your focus will be on analysing processes, engaging with people across the business, and turning what you learn into clear, practical documentation and solutions.

You’ll work closely with project teams, operational leaders, and IT to map current workflows, gather requirements, and identify opportunities for improvement and efficiency. This role suits someone who is comfortable being pragmatic - someone who can stay focused on what matters, avoid getting lost in unnecessary detail, and help guide stakeholders toward workable, scalable outcomes.

Building rapport will be key. You’ll spend time with teams across Eldercare, listening, asking the right questions, and translating their needs into solutions that support both day‑to‑day operations and broader strategic goals. Your work will contribute directly to successful project delivery, smoother processes, and better use of technology across the organisation.

What You Will Bring

3–5 years of experience in a business analysis role, ideally within a project environment

A collaborative mindset and willingness to work effectively within a team environment

Strong communication skills and the ability to build rapport and manage stakeholder relationships

Solid analytical and problem‑solving capability, with experience analysing complex issues and developing practical solutions

Experience in process modelling, process analysis, and requirements specification

Proficiency with business analysis tools, techniques, and documentation practices

Ability to work independently while also contributing positively to diverse teams

Strong attention to detail and a commitment to producing quality work

Flexibility to adapt to changing project needs and shifting priorities

Why Choose Eldercare?

• Not‑for‑profit salary packaging benefits
• Inclusive, respectful, and diverse workplace culture
• Commitment to staff safety, wellbeing, and inclusion
• Fostering innovation to improve the lives of older Australians
• Opportunity to work on range of projects

To work for Eldercare, you are required to hold an acceptable National Police Clearanceand comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio‑economic background or personal experiences, our people are welcomed, included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Personal Details * Required field

• First name *
• Last name *
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Questions

Please select your gender This information is collected for mandatory reporting and diversity monitoring purposes only. It will not influence the assessment or outcome of your application in any way. *

• Male
• Female
• Non-binary/non-conforming
• Prefer not to say

Right to Work

To be employed with Eldercare, you are required to have full working rights in Australia. Please note: Eldercare does not offer visa sponsorship

Please indicate your working rights: *

• I am an Australian citizen or a permanent resident in Australia
• I have a student or temporary visa WITHOUT restricted hours
• I have a student or temporary visa WITH restricted hours
• I do not have the right to work in Australia

Vaccinations

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to be vaccinated against seasonal influenza by no later than 1 June each year. Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. Please select what is applicable to your vaccination status. *

• Yes, I have had my vaccination
• No, but I am willing to get the vaccine
• No, I wish to seek approval for an exemption from the Chief Executive
• No, I do not wish to be vaccinated

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to be vaccinated against COVID-19 as per current ATAGI guidelines. Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. Please select what is applicable to your vaccination status. *

• I have had my 1st and 2nd dose
• I have had my 1st, 2nd dose and 3rd/booster dose
• I have had my 1st, 2nd dose, 3rd/booster and 4th/winter booster dose
• I wish to seek approval for an exemption from the Chief Executive
• I do not wish to be vaccinated

Employment History

Have you previously been employed by Eldercare? *

• Yes – Employed directly through Eldercare
• Yes – Agency
• Yes - Student Placement
• No
• If you have answered 'yes' to the above question, please indicate role, employment dates & site

How many years' experience do you have in a business analyst role? *

• Less than 1 year
• 1-3 years
• 3-5 years
• 5+ years

Do you have experience as a business analyst in a project environment? *

• Yes
• No
• Describe a time you had to influence a stakeholder who disagreed with your recommendation. What was the outcome? *
• Tell us something about your working style that would help us understand how you operate in a PMO environment. *
• Other What are your salary expectations? *
• If you have accessibility needs, please let us know your preferred way for us to contact you during the recruitment process.
• If you were referred to this role by a current Eldercare employee, please provide their full name and employee number (both MUST be provided for the employee to be eligible for a referral bonus).