Business Analyst (Payments)

Handelsbanken plc; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading bank is seeking a proficient business analyst to join their payments team, responsible for modernizing payments technologies and managing stakeholder relationships. The role demands expertise in payments operations, agile methodologies, and solid engagement with senior stakeholders to ensure successful project delivery. Ideal candidates will have a hands-on approach to business analysis within a dynamic team environment, contributing to significant technological transformation.

Benefits

Private medical insurance

Income protection

Life assurance

Market-leading pension contribution of 15%

Comprehensive learning and development opportunities

Qualifications

• Proven payments operations experience in a banking environment.
• Payments subject matter expertise is essential.
• Experience with requirements definition and management.

Responsibilities

• Refine high-level requirements into technical solution requirements.
• Lead on process design for target operating model.
• Engage with senior stakeholders in business analysis.

Skills

Payments operations expertise

Stakeholder relationship management

Business analysis planning

Investigation and problem analysis

Business process improvement

Tools

Jira

Confluence

MS SharePoint

MS Teams

Job description

Job Introduction

Main Responsibilities

We are looking for a highly proficient business analyst, this role will specifically reside within our payments area as we undertake a rationalisation and modernisation of our payments technologies, including the replacement of our legacy platform with a brand new payments engine.

The successful candidate must have proven payments operations experience in a banking environment. They must be familiar with payments technologies, channels, processes, and payment types, including CHAPS, BACS, SEPA, Faster Payments, International SWIFT, Cheques and Cash. They will also be across the latest payments industry regulations and standards.

The successful candidate must be a great team player and will be able to adapt and flex their approach accordingly, to get the most out of their team members and to provide an excellent service to stakeholders. Ideally, they will also have experience of working with a modern payments platform, provided by a third party.

Other Responsibilities:

• Requirements engineering - there will be a need to refine existing high-level requirements, used as part of a vendor-selection process, into technical solution requirements, suitable for development and implementation. This requirements work will also involve the elicitation, analysis and management of transitional requirements for the purpose of business-readiness activity.
• Process design work; including the potential need to lead on, and drive, the Bank's target operating model in a payments function.
• Advise on the business analysis work approach demonstrating a hands-on approach within an agile delivery team.
• Setting standards including business analysis governance and guidelines.
• Stakeholder engagement and management, including owning stakeholder relationships where business analysis interaction is involved. This will include senior stakeholders, such as the Bank's C-suite.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Payments subject matter expertise is essential (You will be familiar with payments technologies, channels, processes, and payment types, including CHAPS, BACS, SEPA, Faster Payments, International SWIFT, Cheques and Cash)
• Experience with requirements definition and management
• Experience with business analysis planning and approach
• Experience with investigation and problem analysis
• Experience with business process improvement including BPMN
• Experience with feasibility assessment and business case development
• Experience with Stakeholder relationship management
• Experience with business change deployment
• Experience with systems analysis
• Experience with Testing support
• Experience with methods and tools such as Jira, Confluence, MS SharePoint, MS Teams and virtual white boarding tools.
• Experience with business modelling
• Experience with Agile ways of working (desirable)

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

The interview process will be a combination of technical and competency based interviews.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email [e-mail] .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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