Business Analyst (Payments)

JR United Kingdom; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une société leader dans les services financiers recherche deux Business Analysts pour rejoindre leur équipe dynamique à Surrey. Ce rôle engage une compréhension approfondie des processus de facturation et nécessite une attention particulière aux détails et aux exigences des clients. Les candidats idéaux devront avoir une solide expérience dans l'amélioration des processus, une connaissance des pratiques agiles et de fortes compétences en communication pour gérer les relations avec divers stakeholders.

Benefits

25 jours de congés payés

PMI

Bonus lié à la performance

Avantages pour la santé et le bien-être

Qualifications

• Expérience dans les services financiers ou réglementés.
• Compétence en analyse des processus de facturation.
• Capacité à gérer des exigences et à créer des histoires utilisateur.

Responsibilities

• Développer une compréhension des processus de facturation et d'expérience client.
• Analyse des incidents de production et coopération sur les solutions.
• Collaborer avec le Product Owner pour définir les fonctionnalités.

Skills

Analyse des données

Amélioration des processus

Communication

Gestion des parties prenantes

Facilitation de réunions

Tools

Atlassian products

Outils de design centré sur l'humain

Job description

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We are currently looking for two experienced Business Analyst's for an industry leading and ambitious financial services company based in Surrey. This role will have responsibility for both analysis and design on relevant Billing projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.

The role:

• Develop deep understanding of Billing/Payments processes and associated business and customer experiences
• Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options, collaborate on solutions, and oversee them to resolution.
• Impact assessment of production incidents, analysis and coordination of solutions and remediation
• Support detailed design, documentation and build of the Billing processes and customer experience
• Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs

What we’d love you to bring:

• Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing/payments platforms/processes
• Experience in applying as-is and to-be analysis techniques to identify business problems and opportunities
• Ability to produce and manage features, epics and stories with acceptance criteria in Atlassian products, as well as other artefacts e.g., data mapping documentation.
• Experience facilitating workshops and meetings
• Experience in process analysis and improvement initiatives, certifications such as Lean/Six Sigma would also be advantageous
• SQL skills are preferred but not essential
• Skilled in managing relationships with key stakeholders at the mid-senior level.
• Ability to document the change ready for handover to Operational areas
• Experience conducting root cause analysis and taking ownership of solutions.
• Ability to identify and raise risks, issues and dependencies.
• Experience in the application of scrum agile practices.
• Sound knowledge of human-centred design tools and techniques
• Excellent communication skills both written and oral.
• Excellent interpersonal skills, able to deal and build relationships effectively at all levels

On top of the salary you will receive a wide range of benefits which include; 25 days holiday, PMI, a performance related bonus and a number of benefits to support your health and well being.