Business Analyst - ITIL + Service Delivery

Business Analyst - ITIL + Service Delivery

Are you passionate about analysis and have a strong understanding of IT service management?

We're looking for an Analyst to play a key role in our global IT team. This is a fantastic opportunity for someone with a background in business analysis and IT service management who wants to make a tangible impact in a fast-paced, international environment.

What You'll Be Doing:

• Acting as the bridge between the Global Service Desk and the IT Service Management team.
• Leading the documentation of processes for IT functions locally and internationally.
• Supporting IT workflows and documentation to improve operational efficiency.
• Collaborating with senior IT leadership to prepare business reporting packs.
• Analysing key performance trends and making data-driven recommendations.
• Using Power BI, Excel, and Visio to create dashboards, process maps, and reports.

What You'll Need to Succeed:

Experience in reporting and analysis, ideally with some business analysis background.
A strong understanding of IT service management (ITIL Foundation certification preferred).
Advanced skills in Excel, Power BI (basic level), and PowerPoint for data visualization and reporting.
Ability to work collaboratively with global IT teams and senior stakeholders.
A methodical, problem-solving mindset with a passion for process improvement.

This is a great opportunity for someone who has a background in IT support / Service Delivery who is keen to pursue a role / gain more experience in analysis.