Business Analyst - Internal Applicants Only

North Northamptonshire Council; Thrapston; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Career development

Hybrid working

Job summary

North Northamptonshire Council is seeking a Business Analyst on a hybrid basis, with home as the primary location and fortnightly mandatory office days at Thrapston. Five secondment opportunities run to 31 March 2027, offering hands-on experience in transformation and service improvement across council services.

The role involves collaborating with managers and frontline staff to understand services, map processes, analyse demand and identify opportunities for improvement, driving evidence-based

Qualifications

• Curiosity and willingness to learn new skills.
• Strong listening and communication abilities for stakeholder engagement.
• Ability to analyse services, map processes and identify improvement opportunities.

Responsibilities

• Understand services, challenges and opportunities in collaboration with managers and staff.
• Analyse demand, map processes and review data to identify root causes.
• Identify opportunities for improvements and support evidence-based decisions.
• Contribute to investment decisions, service redesign and transformation initiatives.
• Work with a growing team to deliver diagnostic work across council services.

Skills

Active listening

Analytical thinking

Communication

Collaborative

Job description

The following content displays a map of the jobs location - Hybrid Role - Home as Primary Location with fortnightly mandatory office days at Thrapston, and potential visits to other office locations

Business Analyst - Internal Applicants Only

Job Reference Ref/72400/9644

Number of Positions:

5

Contract Type:

Full Time

Secondment opportunity ending 31st March 2027

Salary Range:

Working Hours:

37

Location:

Hybrid Role - Home as Primary Location with fortnightly mandatory office days at Thrapston, and potential visits to other office locations

Closing Date:

15/11/2026

Job Category:

Transformation

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

We’re creating five secondment opportunities within our Business Analysis team to support our ambitious T20 transformation programme. These opportunities will run until 31st March 2027 and offer the chance to be part of some of the most important improvement work taking place across the organisation.

We're looking for colleagues who are great listeners, logical thinkers and natural collaborators; people who can work alongside services to understand challenges, uncover opportunities and help make positive change happen. Successful applicants will join a team with a growing pipeline of diagnostic reviews already underway, providing immediate opportunities to work on real service challenges and contribute to decisions that shape future transformation activity.

As part of the role, you'll work with managers, frontline colleagues and stakeholders to understand services, analyse demand, map processes, explore customer journeys, review data and identify opportunities for improvement. You'll help build the evidence that informs investment decisions, service redesign and transformation initiatives across the council.

If you're proactive, open-minded and motivated by making a difference, this is a chance to apply your strengths in a new way, develop valuable transferable skills and gain hands‑on experience in business analysis, service improvement and organisational transformation.

Many of our analysts joined the team with little or no formal Business Analysis experience. What they shared was curiosity, strong people skills, a structured approach to problem solving and a desire to improve services for the benefit of residents and colleagues.

You will join a growing team at a time of high demand, working on real service challenges from day one. There is already a significant pipeline of diagnostic reviews awaiting support, giving successful candidates the opportunity to gain hands‑on experience across a variety of council services. Working alongside experienced Business Analysts and transformation professionals, you will help investigate issues, identify opportunities for improvement and develop the evidence base that informs investment and transformation decisions.

You will engage with managers, frontline staff and stakeholders to understand how services operate, analyse demand, map processes, explore customer journeys, assess workforce capacity, and review data, systems and performance information. Using a range of analytical techniques, you will help identify root causes rather than symptoms, ensuring recommendations are evidence-based and focused on delivering meaningful change.

A key part of the role will be translating complex information into clear findings, opportunities and options for improvement. Your work will contribute directly to helping senior leaders make informed decisions about where and how to invest in transformation activity.

This is an excellent opportunity for individuals who are naturally curious, enjoy solving problems and want to develop their skills in business analysis, service improvement and transformation. Through mentoring, structured learning and hands‑on experience, you will build the confidence and capability to undertake high-quality diagnostic work and support positive change across a wide range of council services.

About you

You don't need previous Business Analysis or transformation experience to be successful in this role. We're looking for people with the right mindset, behaviours and potential to learn.

You might be a great fit if you:

• Enjoy understanding how things work and asking thoughtful questions
• Are naturally curious and like getting to the root cause of problems
• Can listen to different perspectives and build positive working relationships
• Enjoy helping others find solutions and improve ways of working
• Are organised and able to work through information in a logical way
• Can spot patterns, connections or opportunities that others may miss
• Communicate clearly and confidently with a range of people
• Are open to learning new skills and trying new approaches
• Can work collaboratively while also taking ownership of your own work
• Are motivated by making a positive difference for residents, colleagues and services

Whether you're an experienced colleague looking for a new challenge, an aspiring leader wanting broader organisational experience, or someone with strong transferable skills and a passion for improvement, we'd love to hear from you.

Most importantly, we're looking for people who are enthusiastic, willing to learn and excited by the opportunity to help shape the future of services across the council.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognized Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)