Business Analyst - FTC - Airline Operations

easyJet; London; On-site; GBP 37,000 - 55,000; Full time

Job summary

A leading airline seeks a Business Analyst for a 12-month contract focusing on Airline Operations. The role involves collaborating with various teams to define business requirements, ensuring effective delivery of projects. Candidates should possess strong analytical and communication skills along with experience in Agile and Waterfall methodologies. This position supports hybrid working and offers attractive benefits including a competitive salary and bonus potential.

Benefits

25 days holiday

BAYE, SAYE & Performance share schemes

7% pension

Life Insurance

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Demonstrates solid IT competency and understanding of technical concepts.
• Skilled in documenting business processes and data models.
• Effective workshop facilitation skills for eliciting requirements.

Responsibilities

• Accountable for preparing and documenting business requirements.
• Collaborates with project teams and engages with stakeholders.
• Delivers requirements within agreed timescales.

Skills

Communication

Problem Solving

Analytical Thinking

Attention to Detail

Education

Business Analysis Certification

Tools

JIRA

Confluence

Data Flow Diagrams

Job description

Business Analyst - FTC - Airline Operations

Description

Business Analyst - Airline Operations - 12 month FTC

Luton/Hybrid

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 250 aircraft flying over 700 routes to more than 30 countries, we're the UK's largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 70 million passengers a year, we employ over 10,000 people. Its big-scale stuff and we're still growing .

Team

The Business Analyst is a key problem solver and liaison between business stakeholders, IT, and the wider Change function. Working within the IT Delivery and Change Team, they collaborate across internal and third-party teams to capture and manage business and technical requirements. The role ensures solutions are aligned with strategic goals, meet agreed timeframes, cost and quality expectations, and support the successful delivery of prioritised projects and programmes

Job Purpose

• Accountable for preparing, evaluating, and documenting business requirements in line with industry standards and best practices across Agile and Waterfall methodologies.

• Collaborates with project teams to conduct benefits analysis and secure acceptance from business stakeholders.

• Engages with stakeholders to elicit, challenge, and define clear, prioritised requirements using appropriate techniques such as MoSCoW, interviews, systems analysis, and facilitated workshops.

• Delivers requirements within agreed timescales and leads the analysis phase of projects.

• Ensures the full impact of business change is assessed, considering dependent systems and processes through structured analysis, including flow diagrams, data models, and integration use cases.

• Evaluates time, cost, and effort associated with change; conducts impact analysis clearly identifying risks, issues, assumptions, and dependencies.

• Works with business areas, Application Support, Data Management, Information Security, SD&T, and Architecture teams to define appropriate, secure, and compliant solutions and processes aligned to business needs.

• Manages documentation using standard templates, utilises tools such as JIRA and Confluence, and supports collaborative working across delivery teams.

Requirements of the Role

Skills & Experience

• Excellent written and verbal communication skills at both business and technical levels.

• Strong interpersonal skills for building and maintaining effective relationships across teams and stakeholders.

• Proactive problem-solver with strong attention to detail.

• Excellent time management, with the ability to prioritise, meet deadlines, and manage multiple projects simultaneously.

• Demonstrates solid IT competency and understanding of technical concepts.

• Skilled in documenting current and future-state business processes, data flow diagrams, data models, and use cases.

• Proficient in documenting both Agile deliverables (e.g. epics, user stories, workflows, wireframes, product backlogs) and Waterfall documentation (e.g. business requirements, functional specifications, process maps).

• Effective workshop facilitation skills for eliciting requirements and aligning stakeholders.

• Strong analytical and lateral thinking to assess the broader impact of change.

• Ability to create high-quality documentation and take full ownership of deliverables.

• Confident communicator across all levels of the organisation.

• Consistently demonstrates core Business Analysis competencies:

o Strategic thinking

o Trusted advisory

o Clear communication

o Analytical mindset

o Problem-solving

o Knowledge sharing

o Domain modelling and requirements management

DESIRABLE SKILLS REQUIRED

• Experience within the Aviation or Travel industry, ideally within operational domains.

• Involvement in Request for Information (RFI) and Request for Pricing (RFP) processes.

• Significant experience across the full delivery lifecycle, including:

o Business case development

o Project initiation and scoping

o Requirements capture and change control

o Solution development, testing (UAT), and delivery

o Early life support and benefits realisation

• Experience working on projects aligned to strategic business priorities.

• Familiarity with agile and waterfall delivery environments within a hybrid or scaled framework.

• Ability to build relationships and influence across business and technical teams.

What you'll get in return

• Competitive base salary

• Up to 20% bonus

• 25 days holiday

• BAYE, SAYE & Performance share schemes

• 7% pension

• Life Insurance

• Work Away Scheme

• Flexible benefits package

• Excellent staff travel benefits

About easyJet At easyJet our aim is to make low-cost travel easy - connecting people to what they value using Europe's best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you're working as part of our front-line operations or in our corporate functions, you'll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our 'Orange Spirit', and we hope you'll share that too.

We support hybrid working and we spend three days per week in the office.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates