Business Analyst (FTC 6 months)

AXA Group; Redhill; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Retail Discounts

Company Shareplan /Scheme & Loan

Cycle2Work Scheme

Discounted Home Insurance

Employee Assistance Scheme

Discounted Gym Membership

Free Financial Education/Pension Sem

Job summary

AXA Partners is seeking a Business Analyst to bridge business needs and technical solutions within the insurance domain. You will analyze operations, document requirements, and collaborate with multiple teams to design and implement improvements that drive efficiency and compliance.

The role emphasizes producing clear process documentation, dashboards, and reports to support strategic decisions and risk mitigation across large operations.

Qualifications

• Understanding of insurance operations and regulatory requirements.
• Proficiency with process mapping and Visio or equivalent tools.
• Experience with insurance software platforms (e.g., Guidewire, Salesforce).
• Ability to interpret large insurance-related datasets and visualize findings.
• Ability to identify process risks and design controls to mitigate risk.
• Experience supporting large-scale process changes in insurance.

Responsibilities

• Analyze and document existing operational processes across departments.
• Gather and prioritize business requirements from stakeholders.
• Develop reports, dashboards, and presentations to communicate findings.
• Identify bottlenecks and areas for improvement and cost reduction.
• Collaborate with operations, IT, and other teams to implement solutions.
• Support change management to ensure adoption of new processes or systems.
• Monitor impact of changes and report on results.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Process mapping

Data analysis

Stakeholder management

Regulatory awareness

Insurance domain

Tools

Visio

Excel

Qualtrics

VSTS

Salesforce

Guidewire

Job description

The Business Analyst is a key driver in the successful delivery of business initiatives by bridging the gap between business needs and technical solutions. They analyze, interpret, and document requirements, ensuring they are clear, comprehensive, and aligned with organizational goals. The Business Analyst collaborates closely with stakeholders across various departments to identify opportunities for improvement, optimize processes, and support strategic decision-making. An important aspect of the role involves writing, reviewing, and updating process documentation to ensure it reflects current practices and supports ongoing operational efficiency. Their contribution is essential in preventing miscommunications, reducing project risks, and ensuring solutions meet business needs effectively. The role requires a proactive approach to understanding complex business environments and translating that understanding into actionable insights that enable the organization to achieve its objectives efficiently.

What you'll be doing:

Individual responsibilities/tasks/ Key Result areas

• Analyze and document existing operational processes across multiple departments or business units.
• Gather and prioritize business requirements from stakeholders involved in large operations.
• Develop comprehensive reports, dashboards, and presentations to communicate findings and recommendations.
• Identify bottlenecks, inefficiencies, and areas for cost reduction or process improvement.
• Collaborate with operations, IT, and other relevant teams to design and implement solutions.
• Support change management initiatives to ensure smooth adoption of new processes or systems.
• Monitor and measure the impact of implemented changes, providing ongoing analysis and reporting.
• Ensure compliance with internal policies and regulatory requirements related to large operations.

Effective communication & relationship management

• Ensure that KPIs are measured, monitored and shared with members of the team, to assist with performance management and engagement in company performance
• Develop open channels of communication to enable constructive debate and collaboration, eliciting the ideas and opinions of the team
• Build and maintain effective cross-department relationships

Business Management

• Understand the company’s strategy / vision and what it means for your role / team
• Manage financial / budgeting procedures as required according to the local market
• Ensure that the appropriate risk and controls procedures are in place to ensure compliance with the local regulatory requirements
• Participate in activities to support business development and client centricity, according to the requirements of the local market

What you'll bring:

• Industry Knowledge: Familiarity with insurance operations, including claims processing, policy administration, and risk management. Understanding regulatory requirements and compliance standards specific to the insurance industry.
• Process Mapping Expertise: Proficiency in using process modelling and mapping tools such as Visio, or similar software to visually document and analyze complex insurance workflows.
• Insurance-Specific Systems: Experience working with insurance software platforms (e.g., Guidewire, Salesforce, or other claims and policy management systems) beneficial but not essential
• Regulatory and Compliance Awareness: Knowledge of industry regulations such as GDPR, Solvency II, AML, and other relevant legal frameworks impacting insurance operations.
• Data Analysis & Visualization: Ability to interpret large datasets related to insurance claims, policies, and customer data, and to create insightful visualizations for stakeholders. Using a range of tools including such as VSTS, Excel, and Qualtrics
• Risk and Control Assessment: Skills in identifying process risks within insurance workflows and designing controls to mitigate operational or compliance risks.
• Change Management in Insurance Context: Experience supporting large-scale process changes within insurance organizations, ensuring minimal disruption and compliance with industry standards.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

Who we are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)