Business Analyst - DWP Digital - Multiple Locations

Learning People; London; Hybrid; GBP 48,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Business Analyst to support the delivery of critical public services. This role involves working within a transformational team, where you'll translate business problems into actionable requirements, lead stakeholder workshops, and collaborate with product owners to prioritize tasks. With opportunities for hybrid working and a comprehensive benefits package, this position offers a chance to make a significant impact while growing your skills in a supportive environment. If you are passionate about improving public services and have a knack for analysis, this role is perfect for you.

Benefits

Generous annual leave

Flexible working patterns

Health and wellbeing support

Funded learning and development

Employee Assistance Programme

Qualifications

• Experience in Business Analysis with a focus on delivering value.
• Ability to manage stakeholder relationships effectively.

Responsibilities

• Translate business problems into detailed requirements.
• Lead workshops and interviews to understand user needs.

Skills

Business Analysis

Job description

Business Analyst - DWP Digital - Multiple Locations

Job Description
USE THIS LINK TO APPLY OR YOUR APPLICATION WILL NOT GO THROUGH

Location
• 10 roles are based in Birmingham, Leeds, London or Manchester,
• 9 roles are based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield,
• 7 roles are based in Newcastle only,
• 1 role is based in Leeds or Newcastle and
• 1 role is based in Leeds, Manchester or Newcastle.

Please find further information on the Corporate hub locations here.

About the job

Job summary

Are you an experienced Business Analyst with the skills and capability to help support DWP Staff in the delivery of critical public services?

As a Business Analyst in DWP Digital you will play a key role in delivering change within the department.

We have vacancies in a number of areas within DWP Digital including:

• Bereavement and Care services - responsible for running and transforming digital services for some of our most vulnerable citizens.
• Working Age Services - delivers services to help people find work, progress in work, and support those who are vulnerable or unable to work.
• Retirement Digital - has responsibility for multiple services providing key support to citizens in the lead up to and beyond State Pension age.
• Health & Disability Service - including, the ongoing Digital transformation supporting the Access to Work grant; digital end to end transformation of a DLA Child Benefit; developing a new digital service to help medical practitioners to provide critical information to DWP for terminally ill people and continuous improvement and support services to ensure business needs are met.
• Collaboration and Communication Service - managing a range of products mainly focused on the Microsoft 365 suite including the adoption of Microsoft Copilot generative AI capabilities within DWP.
• Citizen Information - responsible for maintaining and protecting personal information, alongside delivering innovative solutions to maximise data solutions within DWP.
• The Garage - an innovative team working within DWP Digital to create robust solutions. Utilising everything from Robotic Processing up to Generative AI.
• Fraud & Error Digital - working closely with counter-fraud practitioners and stakeholders across DWP to develop and maintain effective fraud and error solutions.
• Health and Disability Delivery Team and the Functional Assessment Service - responsible for the management of several IT assets supporting DWP's most vulnerable customers

You will be given the opportunity to continue to grow your capabilities skills and knowledge through working with Senior/ Lead BAs and the support of the wider community of practice.

You may also, be responsible for managing Junior (Associate) BAs to develop your management and coaching skills.

Please note - As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Job description

As a BA working within DWP Digital, you will:

Working within a transformational multi-disciplinary team, alongside roles including User Researchers, Developers & QAs.

May be working within either an Agile or more traditional delivery team.

Translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.

Lead workshops, interviews, focus groups and utilise other BA techniques to effectively understand the business problems and user needs.

Develop and maintain stakeholder relationships. communicating effectively across both technical and business stakeholders and ensuring the understanding

of requirements and acceptance criteria is aligned.

Gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, in order to identify potential process improvements.

Collaborate with the Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities.

Take ownership for improving your own knowledge of Business Analysis tools and techniques and will play an active role within the BA community including coaching and supporting other members, as appropriate.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact [e-mail].

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Analysis

Benefits

Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Pay for this role in London is from £48,468 to £49,906.

Pay for this role in national locations is from £42,614 to £45,081.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of five parts:

1. A Personal Details application form.

2. Civil Service Verbal Test.

After submission of the first stage of your application you will be invited to complete the Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stages of the application.

Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 07/05/25 at 23:55hrs. Please allow sufficient time to complete the online test and your full written application before the deadline. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.

IMPORTANT INFORMATION - online tests

Our online test supplier will be performing scheduled maintenance between Friday 2nd and Sunday 4th May 2025. There will be up to 48 hours during this time where candidates will not be able to access tests. This is an extended outage to support a system data cleanse.

The maintenance window will start at 9.00pm on Friday 2nd May, and is expected to end by midday on Sunday 4th May 2025.

All online tests will be affected.

Candidate Impact

Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.

Candidates will not be able to launch new tests during the downtime.

Candidates reporting issues should be advised to return to take the test after midday on Sunday 4th May.

Following successful completion of the test, you will then be asked to complete:

3. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

4. Personal statement - up to 500 words. This statement should be used to provide examples of how you meet the essential criteria below:

• Demonstrate significant experience of working as a Business Analyst and evidence of carrying out a wide range of analysis activities.

5. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Business Analysis.

• How do your Business Analysis skills & experience align to those required of a BA in DWP Digital (see Job Description in Advert)?

The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Note to Candidates:

To be successful in all criteria, you must provide as much information and detail as you can, explaining in your own words what you did, and how you did it.

Please refer to the 'At Application Stage' AI guidance on https://www.civil-service-careers.gov.uk/dwp-ai-candidate-guide/ when completing your application.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.
• We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective.

Stage 2: Interview

If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed below:

• Able to demonstrate significant experience of working as a Business Analyst
• Experienced in using a wide range of analysis techniques to understand the problem.
• Experienced in identifying and building strong relationships with stakeholders
• Able to identify improvements and make recommendations

Interviews will take place from late May 2025. Sift and interview dates to be confirmed.

Further Information:

Find out more about Working for DWP

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [e-mail] as soon as possible before the closing date to discuss your needs.

Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name :Natalie Selby
• Email :[e-mail]

Recruitment team

• Email :[e-mail]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Attachments
DWP Terms and Conditions January 2024 Opens in new window(docx, 17kB)
Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window(docx, 67kB)

Requirements

USE THIS LINK TO APPLY OR YOUR APPLICATION WILL NOT GO THROUGH