Business Analyst Data Centres

JLL; London; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading global provider of real estate and investment management services is seeking an Analytical Support role in London. The role involves maintaining tools for data center management, reporting on performance, and building strong client relationships while adapting to global business needs. Candidates should possess excellent communication skills and a collaborative spirit, with a background in IT knowledge being a plus.

Qualifications

• Excellent business English communication skills.
• Ability to collaborate effectively with clients and team members.
• Proficient with computer skills and quick to learn new systems.

Responsibilities

• Create, update, or delete records in the tool.
• Provide guidance and support for users and resolve issues.
• Generate reports as required, including executive-level reports.

Skills

Communication

Collaboration

Computer skills

Knowledge of IT equipment

Tools

ServiceNow

DCIM

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The ideal candidate will:
Partner with account stakeholders to report on key performance indicator (KPI) commitments, audit and enhance source data, develop insightful analytics, and communicate clearly to stakeholders. Work as a member of the Global Data Centre Analytics Support team to maintain and support the DCIM tool and collaborate with colleagues in the wider data centre services team to ensure the data is current and accurate.

Responsibilities

1. Create, update, or delete records in the tool
2. Create and maintain model information in the catalogue
3. Create or update location information including sites, floorplans, rooms, etc.
4. Perform general tool admin tasks, including granting access to new users
5. Provide guidance and support for users and resolve issues
6. Coordinate with vendors to implement updates and fix issues with the tool
7. Generate reports as required, including executive-level reports
8. Develop and maintain strong client relationships
9. Participate in and contribute to strategic planning efforts

Requirements & Skills

• Excellent business English communication skills
• Ability to collaborate effectively with clients and team members
• Proficient with computer skills and quick to learn new systems
• Flexible working hours due to global support needs
• Ability to reprioritize tasks based on client needs and priorities
• Knowledge of IT equipment
• Availability for time flexibility due to international business hours

Nice to have

• Knowledge of ServiceNow
• Knowledge of DCIM

Location: Remote – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any adjustments to the application process, please email or call [phone] to discuss how we can support you. Please note, the contact details are for discussing or requesting adjustments to the hiring process. For other inquiries, please visit our Contact Us page > I want to work for JLL.

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