Drive Change in the London Market

Capco; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Business Analyst to join their dynamic Insurance practice in London. This role offers the chance to work closely with leading insurers on transformative projects that are reshaping the insurance landscape. You'll engage with clients to tackle pressing challenges, from digitizing underwriting processes to integrating systems post-M&A. If you're passionate about driving impactful change and have a strong background in commercial insurance, this opportunity is perfect for you. Join a company that values diversity and inclusion, and be part of a team that celebrates individuality while making significant contributions to the industry.

Qualifications

• Experience in the London Market and commercial insurance lines is essential.
• Strong stakeholder engagement and transformation delivery skills are required.

Responsibilities

• Gather and document business requirements from stakeholders in insurance operations.
• Support design of target operating models and collaborate during system implementation.

Skills

Stakeholder engagement

Commercial insurance knowledge

Process mapping

Transformation delivery

Regulatory knowledge

Workshop facilitation

Education

Relevant certifications (PRINCE2, PMP, etc.)

Tools

Guidewire

Sequel

Visio

Lucidchart

ARIS

Job description

Business Analyst – Commercial Lines Insurance

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require.

Location: London

Capco is looking for experienced professionals to join our Insurance practice, specifically within the Commercial and Specialty space. This is an opportunity to work with leading insurers on complex transformation programmes that are reshaping the future of the insurance industry.

You will partner with clients to address the industry’s most pressing challenges — from digitising underwriting journeys to responding to ESG demands, integrating post-M&A systems and transforming legacy claims operations. Whether you are placed as a Project Manager or Business Analyst, you'll play a key role in delivering impactful change.

Key Responsibilities:

1. Gather, document and prioritise business and functional requirements from stakeholders across commercial and specialty insurance operations.
2. Conduct current state assessments and gap analyses for underwriting, claims and policy admin functions.
3. Translate business needs into detailed user stories, functional specifications and process flows.
4. Support the design of target operating models, ensuring alignment with regulatory requirements and customer outcomes.
5. Collaborate with development and test teams during system implementation and UAT phases.
6. Contribute to digital and data transformation initiatives through requirements elicitation and stakeholder workshops.

Skills & Experience Required:

1. Experience working in or with the London Market.
2. Strong knowledge of commercial insurance lines (e.g. Property, Liability, Marine, Energy, Specialty).
3. Excellent stakeholder engagement skills, with the ability to influence at all levels.
4. Understanding of core insurance platforms such as Guidewire, Sequel or bespoke legacy systems.
5. Proven track record delivering technology-enabled or business-led transformation in insurance.
6. Familiarity with regulatory change initiatives (e.g. IFRS17, Solvency II, Consumer Duty).
7. Experience using process mapping and documentation tools such as Visio, Lucidchart or ARIS.
8. Ability to facilitate workshops and interviews to elicit requirements from SMEs and business stakeholders.

Desirable Qualifications & Experience:

1. Previous consulting or client-facing experience in a delivery capacity.
2. Exposure to agile frameworks such as Scrum, SAFe or hybrid delivery models.
3. Relevant certifications: PRINCE2, PMP, BCS Business Analysis, Agile/Scrum or equivalent.
4. Experience supporting ESG, sustainability or post-merger integration programmes.

Inclusion at Capco

Capco is committed to creating an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodations, please let us know. We are an equal opportunity employer and we welcome applications from all qualified candidates, regardless of background.

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