Business Analyst - Client-Side Services

Elanco Animal Health Incorporated; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading animal health company in the UK is seeking a Business Analyst to manage modern infrastructure and improve user experience. This role involves collaborating with IT and business teams, executing projects focused on accessibility and efficiency. Ideal candidates will have experience in information technology and a strong analytical skill set. This position offers a hybrid work environment based in Speke, UK.

Qualifications

• 1+ years of experience in information technology/technical environment.
• 1+ years of experience in an analyst role (e.g. business/systems/technical analyst).
• Experience understanding business needs and finding the right solutions.

Responsibilities

• Capturing business needs in the form of requirements or user stories.
• Collaborating with people outside of TechOps, acting as the bridge between our engineers and the IT or Business teams.
• Evaluating and testing our solutions before we roll them out.

Skills

Analytical skills

Organizational skills

Communication skills

Experience with Agile methodologies

Change management

Facilitation and coordination

Tools

Flowcharting tools

Job description

Overview

At Elanco (NYSE: ELAN) - it all starts with animals! We are a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.

We pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you\'ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Your role: We\'re looking for a passionate Business Analyst to help us deliver and manage modern infrastructure for the entire company.

You will be part of the Client-Side Services team within TechOps. This team covers all things Workplace and Identity & Access Management. You will gain experience in a few areas, examples include Microsoft 365, Laptops and Mobile Devices, Collaboration and Productivity, Access Management and more. Workplace and Identity Services are fundamental needs for the entire organisation. For example, if it\'s difficult for employees to collaborate, it could slow down the company, if it\'s done well, it could transform the organisation.

You will play a crucial role within multiple projects. You will talk to people in IT and the business to understand business needs and act as the bridge between TechOps and people outside of TechOps. You will gather data and make data-based recommendations, whilst also helping us solve business and technical problems. Part of your role will include helping us make sure we\'re creating a great user experience for the thousands of employees that use our services every day.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco\'s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes. Internally, we like to describe TechOps as a \'start-up within an enterprise\'!

Your Responsibilities:

• Capturing business needs in the form of requirements or user stories.
• Collaborating with people outside of TechOps, acting as the bridge between our engineers and the IT or Business teams.
• Presenting business cases, using different data points to help us make the right decision.
• Managing the backlog of requirements/user stories.
• Prioritising needs within the backlog and making trade-off decisions.
• Evaluating and testing our solutions before we roll them out (e.g. providing feedback, guidance and suggestions).
• Building a plan to rollout/implement new capabilities to ensure a smooth landing and strong adoption.
• Researching and understanding the end user experience, looking for opportunities to improve it.
• Designing mock-ups and visuals to help us see how a solution could look.
• Creating flow charts to capture business processes and user journeys.
• Developing communications for multiple audiences (e.g. senior leaders, end users).
• Embedding Workplace and Identity solutions across the enterprise by running engagement activities (e.g. Tech Talks, Training sessions).
• Leading side-projects across the team.
• Running pilots and proof of concepts to help us evaluate new technologies.
• Engaging in the community (internally and externally) across multiple channels, looking to share, educate and inspire.
• Ensuring security, privacy and quality practices are embedded in everything we do.

What You Need to Succeed (minimum qualifications):

• 1+ years of experience in information technology/technical environment.
• 1+ years of experience in an analyst role (e.g. business/systems/technical analyst).
• Experience understanding business needs and finding the right solutions.
• Experience with Agile methodologies, such as Scrum or Kanban, for managing project backlogs and prioritizing tasks.
• Familiarity with flowcharting tools or techniques for capturing business processes and user journeys.
• Experience in change management and running engagement activities to ensure strong adoption of new solutions.
• Strong analytical skills.
• Strong organizational and communications skills with examples of being able to explain things in a simple and concise way.
• Experience with facilitation and co-ordination of projects.
• Strong personal & work organisational skills.
• Effective time management skills.

Additional Information

• Travel: 0-10%
• Location: Speke, UK - Hybrid Work Environment

Dont meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don\'t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status