Business Analyst - Claims

Hastings Direct; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative digital insurance provider is seeking a skilled Business Analyst to join their Claims Analytics team. This role offers the opportunity to work closely with cross-functional teams to translate business needs into actionable data insights, ensuring a seamless end-to-end customer journey. The ideal candidate will have a strong background in business analysis, particularly within the insurance sector, and will thrive in a collaborative environment. With a commitment to flexible working and a comprehensive benefits package, this is a chance to contribute to a forward-thinking company dedicated to growth and inclusivity.

Benefits

Flexible Working

Competitive Bonus Scheme

Life Assurance Cover

Income Protection

Matched Pension Contributions

Mental Wellbeing Programme

25 Days Annual Leave

Health Care Cash Back Plans

Cycle to Work Scheme

Discounted Health Assessments

Qualifications

• Demonstrable experience in business analysis within the insurance sector.
• Proven background in requirements elicitation and stakeholder management.

Responsibilities

• Translate business requirements into data points for claims processes.
• Document all curated data feeds and support project delivery.

Skills

Business Analysis

Requirements Elicitation

Stakeholder Management

Process Modelling

Documentation

Insurance Knowledge

Tools

Snowflake

Job description

Job Title – Business Analyst - Claims

Location – Leicester, London or Bexhill (hybrid) with expectations to come into the office on an ad-hoc basis as and when required

Welcome to Hastings Direct Pam Angel – HR Director

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested heavily in data and technology capabilities and foster a strong 4Cs culture. We’re proud of our journey and believe our success depends on talented colleagues like you.

We serve over three million customers and see significant growth opportunities. If you’re interested in #lifeatHD, we hope you find this role appealing and consider joining us for this exciting chapter.

We encourage applications from candidates who are excited about the role, even if they don’t meet every single requirement.

Role overview

This position is within the Claims Analytics team, which is expanding its Business Analyst capabilities.

Job details – you’ll need to have demonstrable experience in:

• Collaborating with teams to translate business requirements and system steps into data points within Snowflake for claims processes and customer journeys.
• Creating detailed specifications for tables aligned with business needs and platform recommendations.
• Developing requirements for additional data points to analyze process deviations in claims.
• Working closely with CIO and Data/Analytics Engineering teams to ensure data feeds are built to specifications.
• Documenting all curated data feeds comprehensively.
• Supporting project delivery within scope, quality, and time constraints.

Essential skills/experience:

• Insurance background, especially claims experience, is highly advantageous.
• Extensive current experience as a Business Analyst.
• Proven skills in requirements elicitation, analysis, process modeling, stakeholder management, solutions evaluation, facilitation, documentation, with minimal supervision.

The interview process

Our process includes:

• Recruiter screening call
• First interview with the hiring leader (via Microsoft Teams)
• Second competency interview combined with a case study (via Microsoft Teams)

As a Disability Confident employer, we ensure inclusive recruitment processes and welcome applications through the Disability Confident Scheme. For more information, visit our careers page.

Benefits:

• Flexible working – hybrid approach, discuss with your recruiter
• Annual performance bonus
• Financial wellbeing benefits including life assurance, income protection, pension contributions, discounts, cashback, mortgage advice, and financial support
• Mental wellbeing programs including Thrive app, 24/7 support, mental health first aiders, and support groups
• Additional perks: 25 days annual leave plus bank holidays, health plans, dental plans, health assessments, cycle schemes, onsite facilities, social events, and more.

Join us to experience a different way of working. Our 4Cs focus on colleagues, customers, company, and community, aiming to create a supportive culture that drives growth and sustainability. We are committed to inclusion and support during the recruitment process for all candidates.