Business Analyst - Card Payments

Thredd; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a skilled Business Analyst to join their London team. This role involves delivering strategic transformation projects in card payments, ensuring smooth customer transitions, and collaborating with cross-functional teams. You will play a pivotal role in improving processes and services on a robust processing platform. If you have a passion for financial services and a knack for clear communication, this is an exciting opportunity to make a significant impact in a rapidly evolving sector.

Qualifications

• Proven experience as a Business Analyst in financial services.
• Experience with card transformation or migration projects.

Responsibilities

• Gather and analyse customer outcomes for improved processes.
• Manage customer impact assessments with cross-functional input.
• Document business requirements and coordinate with product teams.

Skills

Business Analysis

Card Payments

Customer Communication

Process Mapping

Data Mapping

Cross-Functional Collaboration

Job description

Business Analyst - Card Payments

This role is a twelve-month fixed-term contract with the possibility of extension for another twelve months.

Are you an experienced Business Analyst with expertise in card migrations and delivering transformation projects?

About us

Thredd is a trusted next-generation payments partner for innovators seeking to modernise their payments offerings. Certified by Mastercard, Visa, Diners, and Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate FinTechs, digital banks, and embedded finance providers worldwide. Our client-centric approach combines hands-on support with modern, reliable, and scalable technology.

Our solutions accelerate the development and delivery of consumer and corporate payment components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the Business Analyst role

We are seeking a Business Analyst with extensive experience in delivering card payments projects to join our growing team in London. You will play a key role in delivering strategic transformation projects, improving processes and services on our processing platform.

You will collaborate closely with cross-functional teams to gather requirements, define customer objectives, and ensure the successful delivery of these projects.

Responsibilities

1. Gather and analyse customer outcomes and how they will be supported through improved processes and services.
2. Manage customer impact assessments with input from cross-functional teams to ensure a clear path for each customer.
3. Utilise your experience with customer transitions/migrations to ensure smooth transitions, with all changes clearly defined and communicated.
4. Collaborate with teams including account management, product development, engineering, and operations to ensure alignment and consistent customer management.
5. Document business requirements for any gaps identified during impact assessments and coordinate with the product team and engineering.
6. Support the creation of customer transition plans and schedules.
7. Work closely with remote teams to facilitate communication and ensure project milestones are met.

Qualifications

• Proven experience as a Business Analyst in the financial services industry.
• Experience with card transformation or migration projects.
• Strong communication skills with customers.
• Ability to support teams with clear, understandable information to manage customer experience.
• Process and data mapping experience.
• Experience working cross-functionally with remote teams.