Business Analyst - Business Analyst I

eTeam, Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology company is seeking a Business Analyst for their Consumer Insights team in London. The role involves supporting survey programming and research analysis to enhance customer engagement. Ideal candidates will have a background in marketing or research, with experience in data analysis tools.

Qualifications

• 1-2 years of experience in marketing, consumer insights, or project management.
• Experience in deploying surveys and data manipulation.
• Proficient in English, plus another language is advantageous.

Responsibilities

• Support programming and deployment tasks for surveys across multiple locales.
• Design research approaches, define milestones, timelines, and KPIs.
• Analyze data from various sources and identify workflow improvements.

Skills

Data Analysis

Research Methodologies

Survey Programming

Excellent Communication

Customer Engagement

Visual Reporting Tools

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

SPSS

Tableau

Job description

Role: Business Analyst, Consumer Insights, Consumer Insights - Client Studios
Location: London
Type of contract: contract of employment, fixed term
Length of contract: 5 months with possibility of extension
Client: an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It is considered to be one of the Big Five American technology companies.
Work model: on-site

Key job responsibilities
• Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
• Partner with Research Managers and Operations managers across global panels to support translations tasks and processes
• Evaluates and analyzes research scope, define project needs
• Designs research approach and strategy, define milestones, timelines, and KPI
• Documents end-to-end workflow, RACI, SOP, and SLA as required
• Dives deep and analyzes data from various sources and iterate the mechanisms as needed
• Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining
• Independently or under manager's supervision make high judgement calls on ambiguous issues
• Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies
• Customer Obsession - Drive excellence in customer engagement and retention policies

About the team
The Client Studios Global Research Operations team:
• Leads recruitment and customer engagement initiatives to retain high response rates
• Drives customer obsessed solutions to custom testing strategies
• Develops visual reporting tools used by cross-team stakeholders
• Partners across multiple teams to deep dive into customer data

Basic qualifications
• 1-2 years of professional non-internship experience (marketing, consumer insights, or project management)
• Experience in deploying, programming and/or writing surveys
• Experience using Microsoft Excel to manipulate and analyze data
• Proficiency in English, and one of: French, Spanish, Swedish, Portuguese, Japanese, German, Italian, or Dutch, is a plus
• Enthusiasm for film and television production and programming
• Bachelor's degree or equivalent experience.

Preferred qualifications
• 2+ years of professional experience in the market research field
• Experience translating complex data sets into clear and compelling written narratives
• Strong presentation skills specifically speaking about research methodologies and findings
• Understanding of basic statistics
• Demonstrated ability to collaborate effectively across internal teams
• Proficiency in MS Excel, Word, SPSS, Tableau
• Meets/exceeds Client's leadership principles requirements for this role
• Meets/exceeds Client's functional/technical depth and complexity for this role