Business Analyst (Billing)

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This role will have responsibility for both analysis and design on relevant Billing projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.

What you’ll do:

• Develop deep understanding of Billing processes and associated business and customer experiences
• Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options, collaborate on solutions, and oversee them to resolution.
• Impact assessment of production incidents, analysis and coordination of solutions and remediation
• Support detailed design, documentation and build of the Billing processes and customer experience
• Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs