Business Analyst - Assistant Manager - English - Remote London

Genpact; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services company is seeking a Business Analyst – Assistant Manager to manage client relationships and oversee support processes. This role requires strong analytical skills and a degree in business or Aerospace Engineering. You will be responsible for identifying opportunities, managing customer requests, and ensuring process efficiency. Join us to drive change with AI solutions in a fast-paced environment that fosters career growth and innovation.

Qualifications

• Minimum years of experience in Aerospace / Manufacturing / Engineering is required.
• Demonstrated ability to multitask in a fast-paced environment.

Responsibilities

• Identify new opportunities and respond to customer requirements.
• Manage relationships with clients and stakeholders.
• Report KPIs for continuous improvement.

Skills

Strong quantitative and analytical skills

Strong oral and written communication skills

Customer relationship building skills

Leadership skills

Education

Bachelor's degree in business or Aerospace Engineering

Job description

Job Description - Business Analyst – Assistant Manager – English – Remote London

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.

Responsibilities

• Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.
• Oversee the process for completing customer orders in accordance with contract/order requirements, timeline, and budget.
• Primary point of contact between Shop floor, Customer & cross-functional teams like planning, quality, supply chain & Customer Program Team.
• Track & update maintenance status to client on critical repairs. Responsible for informing & collecting prior approval from clients.
• Assess any risk related to TAT, hardware & cost. Communicate to delays, hurdles and critical milestones to client
• Escalate issues internally to meet client timelines on maintenance events
• Support coordination of part availability, tooling etc
• Maintain issue logs, changes any other critical information for respective maintenance events.
• Report KPIs & work towards continuous improvement to increase customer experience
• Managing and assessing that all necessary controls are in place to execute the end-to-end process smoothly as per contract agreement.
• To be able to manage process invoicing and billings and work closely with the billing team.
• Coordination of repairs, follow-ups, warranty and guarantee review, overview of DR's approvals and escalations
• To be able to access and generate work scopes for engines inducted at shop and work scope revisions.
• Collaborate with MRO team, including purchasers to ensure optimal stock levels of critical spare parts
• Regularly review Materials/Inventory Management guidelines with key stakeholders
• Managing and monitoring the WIP engines at various gates.
• Oversee’s the processing of all RFQs and RFPs, facilitates and ensures timely response to internal and external customers in alignment with financial and compliance requirements.
• Drive new analysis and help the cost reduction initiatives.
• Should be able to drive customer interaction and work independently.
• Successfully manage the relationship with the client and all stakeholders.

Qualifications we seek in you!

Minimum qualifications

• Bachelor's degree in business, Aerospace Engineering
• Minimum years of experience in Aerospace / Manufacturing / Engineering
• Strong quantitative and analytical skills
• Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills

Preferred qualifications

• Strong Business Acumen, Analytical capability, and Contract Management
• Demonstrated ability to lead, mentor and influence customer and peers
• Demonstrated capability to multitask in a fast-paced environment
• Experience with Lean and Six Sigma / Process Improvement activities

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.