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Nationwide is seeking an experienced Business Analyst to join the Remediation Centre of Excellence. The successful candidate will be responsible for process documentation, requirement elicitation, and managing stakeholder communications. This role offers flexible working arrangements and numerous employee benefits aimed at promoting a supportive work environment.
We are looking for an enthusiastic self-starter to join our team; The Remediation Centre of Excellence requires experienced Business Analysts, with strong analytical skills and the ability to come up with creative solutions to problems.
Do you thrive working in a fast-paced and challenging environment? Do you have an interest in issue investigation and resolution on behalf of customers? Then a Business Analyst role in the Remediation Centre of Excellence could be the role for you!
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents through analysis of data and processes to conduct the required remediation for impacted customers.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You will be responsible for conducting detailed As-Is and To-Be process work, this will include reviewing or documenting existing As-Is processes and developing To-Be process maps, documentation, and user guides to meet the needs of our customers.
You will deliver explicit, quantifiable and testable requirements through the elicitation, documentation, validation and management of requirements. You will manage changes in requirements or processes, ensuring alignment to priorities and other relevant change initiatives. You will maintain the traceability of business requirements to the solution, with the status and ownership communicated to relevant stakeholders. You will provide requirement consultancy throughout the project lifecycle to ensure traceability remains correct and current.
You will provide timely updates to the Seniors and Lead Business Analyst with estimates, progress, updates to plan, risks, issues, and quality assessments such as peer reviews. You will share lessons learnt and provide feedback as requested. You will also collaborate with colleagues inside and outside of the Remediation CoE ensuring that work is delivered on time, to the required quality and aligning to the CoE principles.
The minimum requirements for this role are:
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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