Business Analyst - 12 month FTC

Kuoni; Dorking; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading travel company in Dorking is seeking a Business Analyst for a 12-month FTC. Responsibilities include analyzing business requirements, driving project governance, and collaborating closely with other departments. The ideal candidate will possess strong negotiation and communication skills and be well-versed in project management software. The position offers competitive salary and benefits, including holidays and a flexible working model.

Benefits

Competitive salary

Perkbox - discounts and rewards programme

Company matched pension scheme - up to 7%

25 days holiday plus bank holidays

Enjoy your birthday off

Free annual travel insurance

Long service bonuses

Free eye tests

Flexible hybrid working trial

Cycle to work scheme

Discounted Holidays and prize draws

Qualifications

• Excellent negotiation, communication, and collaboration skills.
• Ability to communicate in ‘IT language’.
• Strong planning and organisational skills.

Responsibilities

• Identify and analyse business requirements systematically.
• Document implications of business needs and develop recommendations.
• Drive project governance across all workstreams.

Skills

Negotiation skills

Communication skills

Organizational skills

Commercial acumen

Problem-solving

Tools

Project management software

Job description

Overview

What you’ll be doingIdentify, analyse and prioritise business requirements in a structured and meaningful wayUnderstand and describe business processes and facilitate suggestions for altered/new processesCritically evaluate information gathered and develop new insights into them and translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Understand and document implications of business requirements and issues (qualifying financial impacts of various scenarios) and develop insightful recommendationsDrive and challenge business users on their input and assumptions for business processes, needs and requirementsIdentifying requirements for change and assessing the impact of changesPro-active identification of training and development requirements and delivery of training to end-users when implementing a new solution or to support changes in existing systemsBe a driver of sound and effective project governance across all workstreams. Stay up to date with current trends and technological innovations relevant to the business’ objectives.Actively collaborate with other departments to ensure supplier relationships are well managed and consistent.Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the operation.

You will have

Essential

• Excellent negotiation, communication, and collaboration skills
• Ability to communicate in ‘IT language’.
• Strong planning and organisational skills
• Commercial acumen, able to assess data, draw conclusions and propose actions based on detailed analysis.
• Experience of collaboration with multidisciplinary teams
• Experience of managing a varied project workload
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices

Desirable

• A background in the travel industry
• Research, advise and recommend ways to support important business changes resulting from new technologies, such as IATA New Distribution Capability (NDC)
• Use understanding of finance operations, especially customer invoicing and payment and supplier settlement to analyse and specify necessary developments
• Use knowledge of and experience with Global Distribution Systems (GDS) to analyse process improvements and help resolve technical issues
• Use understanding of finance operations, especially customer invoicing and payment and supplier settlement to analyse and specify necessary developments
• Use a strong knowledge of the following areas of the air sales process to improve business processes
• Experience of working in an international environment
• Ability to present confidently to groups and individuals
• Functional and process analysis including process mapping and design
• Experience in problem solving techniques and decision-making methodologies

Personal qualities

• Ability to look beyond own work and focus on the needs of the entire company.
• Passionate ‘can do’ attitude. Flexible and adaptable to changing priorities. Good at planning and organising own time and able to meet targets and deadlines.
• Persuasive, articulate, and influential, but down to earth and friendly with customers, own team, and colleagues alike.
• Enthusiasm and resilience when facing setbacks.
• Hands-on approach
• Gravitas to be instantly credible with a broad range of internal and external stakeholders
• Financial acumen and commercial awareness
• Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department
• Solution orientated & service minded.

In return you’ll the receive the following:

Opportunity to work for the ‘Best Place to work in Travel’, with like-minded colleagues

• Competitive salary
• Perkbox - discounts and rewards programme
• Company matched pension scheme - up to 7% (for this level)
• 25 days holiday, plus bank holidays (increases with length of service)
• Enjoy your birthday off
• Free annual travel insurance, which includes your family and / or partner
• Long service bonuses
• Free eye tests
• Flexible hybrid working trial
• Cycle to work scheme
• Discounted Holidays and prize draws

Location Dorking - One Dorking Office Park

Department Project Delivery

Job Title Business Analyst - 12 month FTC

City Dorking

Country United Kingdom