Business Analyst

The Quality Assurance Agency for Higher Education; United Kingdom; Remote; GBP 41,000 - 52,000; Full time

Job summary

The Quality Assurance Agency for Higher Education (QAA) is seeking a capable IT/business analyst to support its digital transformation. This remote-first role in the UK focuses on turning business needs into clear requirements, working with technical teams, and guiding change across the organisation.

Role is a 12-month fixed-term contract with potential extension. You will contribute to efficient processes, testing, and implementation, with flexible hours and 35-hour workweek.

Qualifications

• Experience as IT/business analyst in an agile project environment.
• Ability to gather requirements and map current and future processes.
• Familiarity with MS Visio, Salesforce or SQL reporting is helpful but not essential.

Responsibilities

• Translate business needs into clear, practical requirements and functional specs.
• Support testing and implementation with business and technical colleagues.
• Provide guidance to colleagues to adopt changes and improve processes.

Skills

Business analysis

Requirements gathering

Agile

Stakeholder communication

Tools

Visio

Salesforce

SQL reporting

Job description

Location: Remote first, with flexibility to work from home within the UK. Some UK travel and potentially international travel may be required.

Job type: Fixed-term contract for 12 months; full-time

Hours: 35 hours, with flexibility around how hours are worked.

Band: 5

Salary: £41,310 to £52,020 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

Join QAA

QAA is the UK’s independent quality body for tertiary education. Our purpose is to ensure that students and learners experience the highest possible quality of education.

We are the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.

We work with governments, funding bodies and education providers across the UK and internationally to support and enhance quality and standards. In Scotland, Wales and Northern Ireland, we work collaboratively with the sector to meet the needs of each nation. In England, our membership programme provides resources and support to strategic leads, quality specialists and students and learners alike.

Internationally, we are recognised as one of the world's leading quality bodies, supporting the reputation and reach of UK tertiary education through global partnerships and transnational education.

About the role

Help shape the way QAA works as we deliver our digital transformation project. Joining our Digital Transformation team on a 12-month fixed-term contract, you will provide additional business analysis capacity to turn business needs into clear, practical requirements and support effective change.

Working closely with colleagues and technical teams, you will understand and improve business processes, develop requirements and functional specifications, and help ensure new solutions meet users’ needs through system and user testing. Your guidance and training will help colleagues adopt changes confidently, supporting QAA’s work to enhance the quality of tertiary education.

This is a fixed-term contract for 12 months, with the possibility of extension for up to a maximum of two years, subject to funding and business need.

About you

You will bring experience of IT and business analysis in an agile project environment, with the ability to understand complex problems and identify practical, cost-effective solutions. You are comfortable gathering requirements and user stories, mapping current and future processes, and working with business and technical colleagues to support testing and implementation. An IT business analyst qualification or equivalent relevant experience will equip you for the role.

You communicate clearly, make technical information accessible and facilitate productive conversations. You combine strong analytical skills with an organised, collaborative and adaptable approach, and enjoy helping others through guidance and training. You will contribute to a positive, inclusive remote working culture and bring a commitment to continuous improvement. Familiarity with Microsoft products, including Visio, Salesforce or SQL reporting would be helpful, but is not essential.

Working at QAA

We are a UK based remote first agency built on trust and flexibility, where we focus on outcomes rather than location. This supports strong delivery, collaboration and colleague wellbeing.

While most work is carried out remotely, there are occasional opportunities to come together in person for collaboration, engagement or specific activities where this adds value.

Recruitment process

If you're shortlisted, we'll invite you to the next stage of our recruitment process. This will typically include a remote interview via Microsoft Teams and may also include a presentation, written exercise or practical task.

We will provide full details in advance so you know what to expect and have time to prepare.

Interview dates will be confirmed to shortlisted candidates.

Our commitment to inclusion

QAA is committed to equity, diversity and inclusion and values the contribution that people from different backgrounds, experiences and perspectives bring.

We aim to create an environment where everyone feels respected, able to be themselves and supported to contribute and achieve their best. No matter what their identity or background.

We are committed to ensuring an accessible and fair recruitment process. If you require any reasonable adjustments to participate in any part of the recruitment process, please contact us at [e-mail] so we can support your needs.

If you have not heard from QAA within three weeks of the closing date please assume your application has not been successful on this occasion. Due to the volume of applications, we are unable to provide individual feedback.