Business Analyst

Nhs Scotland; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

NHS Scotland is seeking an experienced Business Analyst for a 12-month fixed-term position. You will play a crucial role in improving health services through data analysis and stakeholder collaboration. This role offers hybrid working arrangements and an inclusive workplace with a focus on health and well-being.

Benefits

Pension scheme

Work-life balance policies

Occupational health services

Learning and development opportunities

Discounted leisure and financial benefits

Qualifications

• Experienced Business Analyst with service transformation experience.
• Excellent communication skills, comfortable communicating technical and non-technical concepts.
• Hands-on experience in collaborative environments.

Responsibilities

• Conduct business analysis using various tools and techniques.
• Assess and map user processes and develop product visions.
• Communicate analytical findings through user journeys and service blueprints.

Skills

Business Analysis

Service Transformation

Communication

Analytical Thinking

Collaboration

Education

LEAN/SIX SIGMA Certification

Job description

Business Analyst

This post is a 12 Month Fixed Term / Secondment position. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same - to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post:
Programme Management Services (PgMS) are part of NSS. We are one of the fastest growing centres of excellence in transformational change and programme management in the UK. PgMS are a strategic partner for NHS Scotland's health and social care.

We have over 180 staff covering disciplines including project and programme management, business analysis, Lean and user design. Our staff bring extensive experience in the design and delivery of complex national programmes and a proven track record in large-scale transformational change. Our experience includes a diverse range of programmes including the launch of new national health bodies, transformation of patient and diagnostic services across Scotland to the successful delivery of multi-million-pound capital construction programmes.

Recently our work has seen us redesign services to make them more responsive to patient needs, lead strategic programmes that will underpin transformative healthcare delivery over the next 20 years as well as harness opportunities and innovations that have emerged over recent years.

The Business Analyst role is an established role in PgMS, established in 2019 to embed user centered design approaches in Health and Social Care projects across Scotland.

Whether evaluating an existing product or service, or generating insights and requirements for a new one, you will be expected to define and conduct whatever analysis activities are needed to identify opportunities for improvement and innovation. You will collect and analyse data related to systems, processes, and usage of services, interpreting these to make the case for change.

There is no such thing as a typical day, customer, or project, but you will be responsible for:

• Working with customers to plan, design and conduct business analysis using a variety of tools and techniques
• Assessing and mapping of user processes, services, and experiences, anticipating future requirements, uncovering areas for potential improvement, and the development of to-be product and service visions
• Turning analytical findings into business recommendations
• Assessing the potential impact and value of any recommended improvements / innovations
• Communicating your findings through appropriate analytical outputs including user journeys, service blueprints, target operating models, new systems, or processes
• Developing and delivering workshops with stakeholders

The Candidate:

• You will be an experienced Business Analyst with service transformation experience
• You will be happy working in a collaborative environment
• You will always be brave enough to ask the right questions and do the right thing
• You are happy working in the unknown and comfortable exploring different solution options before landing on the right outcome
• You will have excellent communication skills - confident communicating between the technical and non-technical
• Ideally you will have a recognised qualification such as LEAN/SIX SIGMA, but it is important that you have lots of hands-on experience and the right attitude to help our customers on their improvement journey.

Location and Working Pattern:
This post is based in either Gyle Square, Edinburgh or Delta House, Glasgow. NSS currently operates a hybrid working model.

The work pattern is Monday to Friday, 37 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further information:
For an informal discussion on the post, please email us at [e-mail]

Closing date for completed applications is Sunday 6th July 2025.

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).