Business Analyst

Provn; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A financial services consultancy in Central Scotland is looking for a Business Analyst to support their change and transformation function. The role involves leading discovery sessions, documenting requirements, and mapping processes for improvement. Candidates should have experience in financial services, strong analytical skills, and knowledge of CRM and cloud transformation. The position offers a salary of up to £55k, hybrid working, and various benefits.

Benefits

Enhanced pension

Annual leave

Private healthcare

Career development support

Qualifications

• Proven experience as a Business Analyst within a regulated environment—financial services preferred.
• Ability to build strong relationships with stakeholders at all levels.
• Experience in process mapping and identifying business improvements.

Responsibilities

• Lead discovery sessions and stakeholder workshops across business units.
• Capture, validate, and document business and functional requirements.
• Map current and future state processes, highlighting opportunities for improvement.

Skills

Business analysis in regulated environments

Stakeholder relationship building

Process mapping

CRM systems knowledge

Business analysis tools

Agile methodologies

Tools

Visio

Lucidchart

Jira

Confluence

Job description

Business Analyst | Financial Services | CRM | Cloud | Process Improvement

Central Scotland – Hybrid | Up to £55k + Benefits

Provn are supporting a long-standing financial services client based in Central Scotland as they look to appoint a Business Analyst to join their change and transformation function. This is a key role supporting a wide range of technology and business improvement initiatives across the organisation.

As part of a broader modernisation programme, the Business Analyst will help shape the way systems and processes evolve to meet future demands, with projects spanning CRM implementation, cloud migration, and operational efficiency.

The Role:

Working closely with stakeholders across both business and IT functions, you’ll support the discovery, analysis, and delivery of initiatives that are critical to the organisation’s transformation roadmap.

• Leading discovery sessions and stakeholder workshops across business units
• Capturing, validating, and documenting business and functional requirements
• Mapping current and future state processes, highlighting opportunities for improvement
• Supporting delivery teams by translating business needs into clear, actionable outputs
• Assisting in project planning and ensuring solutions are aligned with regulatory and operational goals
• Contributing to continuous improvement initiatives and lessons learned reviews

Your Experience:

We’re looking for a confident communicator with strong analytical skills and a practical understanding of change delivery in financial services environments.

You’ll bring:

• Proven experience as a Business Analyst within a regulated environment—financial services preferred
• Ability to build strong relationships with stakeholders at all levels
• Experience in process mapping and identifying business improvements
• Knowledge of CRM systems, cloud transformation or service improvement projects is highly desirable
• Solid understanding of business analysis tools (e.g. Visio, Lucidchart, Jira, Confluence)
• Familiarity with Agile, Scrum or Waterfall methodologies
• An understanding of the regulatory landscape in financial services (e.g. FCA guidelines) is a plus

What’s on offer:

• The chance to influence high-impact projects across a trusted financial services brand
• A collaborative and supportive working culture focused on improvement and innovation
• Hybrid working with on-site presence in either Edinburgh or Glasgow
• Salary up to £55k depending on experience
• Benefits including enhanced pension, annual leave, private healthcare, and career development support

If you’re a Business Analyst looking to take on a meaningful role within a transforming financial services organisation, click “apply” and a member of the Provn team will be in touch.

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