Business Analyst

Instem plc; Stone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global provider of bespoke software solutions seeks an experienced Business Analyst to join their Architecture Practice. This role plays a pivotal part in bridging strategic vision with technical execution, while working collaboratively with various stakeholders. The ideal candidate will help shape clear, actionable initiatives from ideation through to deployment, all within a friendly, family-like working environment.

Benefits

Flexible Working

Private Medical (Optical & Dental options)

Matching Contributory Pension

25 Days Leave + Public Holidays

Life Insurance

Referral Scheme

Employee Assistance Program

Benefits Hub

Qualifications

• BA experience in technology or software firms, ideally within SaaS or life sciences.
• Deep understanding of end-to-end delivery workflows.
• Skilled in business process modelling and requirements elicitation.

Responsibilities

• Drive workshops to uncover business drivers, problems, and outcomes.
• Collaborate on defining problem statements, business cases, and success measures.
• Develop business process models, user stories, and acceptance criteria.

Skills

Business process modelling

Requirements elicitation

Agile methodologies

Communication

Problem Solving

Collaboration

Tools

Miro

Azure DevOps

Jira

Confluence

Job description

Business Analyst
Location: Stone, Staffordshire (Hybrid working, 2 days in our Stone office)
Status: Permanent, Full Time
Package: Competitive Salary, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Program, Benefits Hub.

Why are we hiring a Business Analyst?

We are seeking an experienced and proactive Business Analyst to join our growing Architecture Practice.
This role bridges the strategic vision and technical execution of Instem's solutions. You'll partner with Enterprise & Solution Architects, UX Designers, Engineering Leads, and business stakeholders to shape clear, deliverable initiatives-right from idea through to deployment. You'll help with ensuring our solutions are well-defined, compliant, and aligned to stakeholder needs.

Who's Instem?
Well, we're a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)

What's the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You'll be part of a friendly, communal, solution based, flexible environment, where you'll feel empowered, valued and accountable. We'll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.

What are you responsible for?

• Elicit & Clarify Needs: Drive workshops to uncover business drivers, problems, and outcomes.
• Shape the Vision: Collaborate on defining problem statements, business cases, scope, and success measures.
• Translate Requirements: Map business needs into solution context with architects - balancing technical feasibility and compliance.
• User-Centric Design: Partner with UX to define user journeys, pain points, and opportunities for enhanced experiences.
• Model & Document: Develop business process models, user stories, acceptance criteria, and artefacts supporting agile delivery.
• Maintain Alignment: Ensure solutions adhere to business strategy, architecture principles, and regulatory demands.
• Lifecycle Engagement: Support lifecycle artefacts - Discovery Packs, Initiative Briefs, Feature Maps - through delivery.
• Facilitate Collaboration: Drive alignment across business, design, architecture, and delivery teams.
• Elevate Practices: Improve BA tools and methodologies within Architecture Practice.
• Adherence to the Company's Quality Management System to ensure that all work is handled Securely, Professionally and Diligently

Behavioural Competencies:

o Continuous Learning: Stays current with industry trends, tools, and methodologies.
o Active Listening: Pays close attention to stakeholder needs and feedback.
o Data Interpretation: Draws actionable insights from data and trends.
o Problem Solving: Approaches problems methodically, breaking them down into manageable parts.

Skills, Knowledge and Experience:

Required

• BA experience in technology or software firms, ideally within SaaS or life sciences sectors
• Deep understanding of end to end delivery workflows-from discovery to delivery
• Skilled in business process modelling (e.g., BPMN) and requirements elicitation
• Comfortable with Agile / Lean methodologies; writing user stories and acceptance criteria
• Excellent communicator and facilitator, able to engage across levels
• Collaborative mindset, thriving in multidisciplinary teams

Desirable

• Experience with UX design principles or close collaboration with UX professionals
• Proficiency with common business analysis tools such as Miro, Azure DevOps, Jira, Confluence
• Exposure to regulated industries such as pharmaceuticals, biotech, or clinical trials
• Familiarity with Enterprise Architecture frameworks.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php
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