Business Analyst

Lloyds Register; Southampton; On-site; GBP 35,000 - 60,000; Full time

Job summary

An international professional services organization is seeking a Business Analyst based in Southampton to play a crucial role in project delivery and stakeholder communication. The successful candidate will support the identification of business requirements, document processes, and create analysis that aligns with strategic objectives. Qualifications include extensive Business Analyst experience, knowledge across various business domains, and proficiency in Microsoft tools. Join a values-driven company that promotes professional growth and diversity.

Benefits

Flexible working arrangements

Professional development programs

Diversity and inclusion initiatives

Qualifications

• Extensive experience as a Business Analyst in complex environments.
• Experience across multiple business domains such as marketing and customer service.
• Knowledge of Agile and Waterfall delivery methodologies.

Responsibilities

• Serve as a liaison between stakeholders and the Group Programmes team.
• Identify stakeholders and develop effective communication strategies.
• Document process models and customer journeys.

Skills

Analytical skills

Interpersonal skills

Problem solving

Communication skills

Education

Bachelor's degree or relevant professional qualification

Tools

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Job description

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Location: Preferably Southampton, Across UK

About the Role:

The Business Analyst (BA) role is critical to the successful delivery and adoption of projects and programmes within Group Programmes.

The BA role maintains a key relationship between the business and the Group Programmes team throughout the change lifecycle. The BA works as a liaison among stakeholders to elicit, challenge, analyse, communicate, and validate requirements for changes to organisational structures, business processes, policies and information systems.

The Business Analyst will analyse capture and identify pain points and opportunities in the current state through different lenses (e.g. People, Organisation, Process, Information and Technology) to present fully rounded solution options and recommendations that align to Business Case objectives and contribute to LR’s strategic goals.

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A culture that develops its colleagues and promotes from within and many other additional benefits.

The Role

• Have a high-level overview of the business, its vision, and objectives. Understand how the Group Programmes team initiatives that the BA works on, contribute to these objectives and challenge when work does not align.
• Assist in defining and justifying (in business terms) business cases and invitations to tender. This will largely involve eliciting the business, functional and non-functional requirements that underpin the objectives of the initiative.
• Ability to identify the key stakeholders and SMEs who will be pivotal to the initiative’s success. Understand their motivations, preferences and their importance and influence on the success of the initiative. Ensure their views are considered and represented. The BA will develop an effective communication strategy and demonstrate the ability to flex their own preferences where necessary to build a rapport and increase the effectiveness of interaction.
• Ensure all stakeholder perspectives are considered, noting that not all stakeholders will be internal to LR. Improving client Experience and making LR easier to do business with are key goals for the organisation. The BA must develop an effective working relationship with the Customer Experience team to ensure existing pain points & opportunities are captured and impact of any changes are understood.
• Work with SMEs and other colleagues to iteratively understand and document ‘as is’ analysis and ‘to be’ designs, consider the impact from multiple perspectives (e.g. POPIT – people, organisation, process, information & technology). Be curious, proactive, challenge and ask why until the right level of detail and understanding needed is elicited and captured.
• Expertise in the preparation, facilitation and the write up of in person and online workshops and interviews. Ensure the valuable time committed by participants is maximised and key outcomes are achieved and documented.
• Capture & present analysis and designs using common BA Techniques including, functional & non-functional requirements, process models (BPMN), customer journeys and basic data modelling. Ability to create adhoc deliverables to best represent findings where these common models do not fit e.g. rich pictures, context diagrams, bespoke playbooks etc.
• Deliverables should be produced using standard templates (where these exist), with precision and an appropriate level of detail for the intended audience. The BA should establish key terminology to be used early in a given initiative, formalising this in a glossary with a definitions and acronyms (where relevant). The BA will promote correct use of terminology in deliverables, meetings, and workshops.
• Wherever possible seek out and use data to objectively to support your work e.g., number of clients/colleagues impacted by a proposed change, time taken to perform a specific task. In particular, when forming recommendations and priorities for focus.
• Proactively communicate and build a solid working relationship with the PM. Proactively flag, capture and propose mitigation to risks as they arise. Regularly reassess your BA approach, priorities, and workload, highlight challenges and potential solutions so that support can be provided where necessary.
• For initiatives that include a technology component, the BA will provide a link between business users, product teams and third parties throughout the development lifecycle and assist with the resolution of any queries related to BA deliverables.
• Knowledge and ability to support testing with a focus on providing a business (more than a technical) perspective. Examples might include supporting product & development teams gain a better understanding of the end-to-end process, business exceptions and business scenarios to be considered. There may be a need to be more hands on in supporting functional and user acceptance testing due to the business expertise the BA has developed during the initiative. The Business Analyst will not expect to be responsible for any technical, non-functional, unit or integration testing.

What you bring

• Has gained extensive experience as a Business Analyst in complex commercial/professional services environment with a demonstrable track record of delivery on complex programmes and projects.
• Has gained experience and knowledge of working across multiple business domains (for example, Service Delivery, Finance, Marketing, Customer Service).
• Holds a relevant business analysis qualification (e.g. IIBA or BCS certification).
• Is a strategic thinker and understands the business strategic roadmap.
• Demonstrates a systematic, analytical, and pragmatic approach to problem solving, clearly documents business, functional and non-functional requirements and has experience in using modelling tools and techniques (including BPMN, customer journey mapping & basic data modelling).
• Has excellent interpersonal skills, is confident dealing with colleagues and is able to adapt their communication style to cater for different societies and cultures.
• Has experience of working with different delivery methodologies (including Agile & Waterfall).
• Educated to bachelor degree level or holds a relevant professional qualification.
• Ability to convert complex information into a clear narrative, present options (with pros and cons) and recommendations on how to progress.
• High proficiency with Microsoft Tools including Teams, PowerPoint, Vision, Excel, and Word. Is able to present work as slideware that is tailored to their target audience.

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About us

Maritime stakeholders are increasingly looking for digital solutions to address the growing challenges of operating in such a vast and complex industry. Pressing issues like climate change, supply chain volatility, and an increase in regulatory requirements already requires considerable agility on the part of all industry members, with no indication of abatement.

Technology will play a key role in allowing stakeholders to operate efficiently and responsibly in the decades to come. When it comes to managing a wide-ranging fleet of vessels, the need for real-time data exchange between ship and shore and interconnected, dynamic processes are sure to increase. Decision-makers will need access to more data than ever and a means to combine multiple interdependent datasets to derive insight and inform decision-making in real-time.

At LR, we have now developed a digital solutions portfolio that provides voyage compliance, voyage planning, ship management and vessel performance solutions to over 20,000 vessels across the globe.

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing. If you have further questions about this role, please contact us at [emailprotected] and we will respond to you as soon as possible.