Business Analyst

Iceland; Shotton, Queensferry, Connah's Quay; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the retail sector, Iceland, is seeking a committed Business Analyst to support their growing business. This role involves collaborating with IT teams to outline business requirements, managing projects, and ensuring efficiency in processes. With a focus on opportunity identification and problem-solving, candidates will enjoy a rewarding environment with competitive benefits and professional growth.

Benefits

15% discount in Iceland stores

33 days holiday (including bank holidays)

Free onsite parking

Onsite electric car charging ports

Subsidised staff restaurant

Long service awards

Qualifications

• Experience in an agile environment with product backlog management.
• Excellent communication and coordinating skills.
• Familiarity with retail or supply chain environments is an advantage.

Responsibilities

• Facilitate and document business requirements for change agendas.
• Manage IT projects from inception to completion.
• Develop requirement documentation including user stories and backlogs.

Skills

Communication

Problem Solving

Agile Methodology

Education

Formal Qualifications

Tools

Microsoft Azure DevOps

Job description

Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Business Analyst to join our growing business on a permanent basis.

Purpose of the role:

• Business Analysis - To facilitate, coordinate and document detailed business requirements regarding the business change agenda (project or work package).
• To work directly with the relevant IT development team or cross functionally as appropriate to articulate and ascertain the feasibility of the business change and mediate cross functionally regarding potential solutions.
• To aide in the development of new solutions to meet business change requirements.
• To assist internal customers in the management and development of their business processes to create efficiency and value.
• To assist in the management of key IT projects, work packages from their inception to ensuring they are completed:
• to the agreed timescales and milestone plan
• with the desired deliverables of the appropriate quality
• achieving the appropriate benefits schedule
• report writing: this will incorporate writing the business terms of reference, writing the business requirements documentation - in readiness for the developers to commence coding, project highlight reporting etc.
• testing: to assist as and when required
• Working with the Service Delivery team regarding service transition
• To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs).

Key Accountabilities/ Tasks:

Project or Work Package:

• Act as IT and first point of contact within the given business area(s)
• Work with business users to identify solutions for business problems or opportunities
• Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.)
• Once the requirements have been approved, create the Product Backlog (epic's, features, user stories and tasks)
• May be asked to coach new starters and business stakeholders when handing over solutions

Day to Day

• Accountable for the performance of activities related to the support of existing systems
• Ensure an Account Management relationship is developed within the given business area of responsibility
• Provide regular Project / work package / account management information updates within agree deadlines incorporating project life cycle documentation
• Educate and influence the business users in understanding the importance and capability of systems, data management and business process
• Keep up to date with industry best practices; provide training and documentation where required
• Perform miscellaneous job-related duties as assigned

Working with the wider IT team to:

o help develop the IT strategy and milestone plan for IT

o help coordinate the delivery of all IT projects

o provide support to other Business Analysts, Project Leaders, and Project Mangers etc.

KPIs

Manage and keep up to date individual project documentation to include the following:

• Proposal, Terms of Reference
• Request for Information (RFI) / Request for Proposal (RFP) / Invitation to Tender (ITT)
• Business Requirements Analysis and relevant Documentation including user stories
• Design documentation
• Product backlogs
• Implementation and transition plans
• Periodic Reporting for the IT leadership team
• Relevant project documentation and user guides

Adherence to the agreed / approved project :

• Timescale
• Deliverables

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:

• No minimum qualifications are required, although formal qualifications would be an advantage
• Experience of working in an agile environment and the management of a product backlog
• Knowledges of Microsoft Azure DevOps would be an advantage
• Excellent communication and coordinating skills will ability to gather and challenge requirements
• Experience of a fast-paced retailer, supply chain or similar environment would be an advantage
• Development Lifecycle
• Analysis capability to work with business users and IT development teams to turn business problems into system solution requirements
• This includes soft skills such as holistic thinking and problem solving
• Management
• Skill in organising resources and establishing priorities
• Strong communication and relationship management skills are a must

What to expect from us:

• 15% discount in Iceland stores
• 30% discount at Club Individual Restaurants
• 33 days holiday (including bank holidays)
• Free onsite parking
• Onsite electric car charging ports
• Subsidised staff restaurant and Costa Coffee
• Christmas vouchers
• Refer a Friend Scheme
• Christmas Savings scheme
• Discounted dry cleaning
• Long service awards