Business Analyst

Avensys Consulting UK; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

Avensys Consulting UK is seeking an experienced Hospitality / Retail, F&B Business Analyst for a critical role focused on process documentation and system transformation within restaurant operations. This position involves streamlining Point of Sale (POS) upgrades, optimizing the Procure-to-Pay cycle, and enhancing operational efficiency. Candidates should have a minimum of five years in business analysis, preferably in the retail or hospitality sector, and a strong background in process improvement. The role offers competitive contract rates and a collaborative work environment that encourages career progression.

Benefits

Good contract rates

Fun and collaborative work environment

Career and skills progression

Qualifications

• Minimum 5 years of business analysis experience, preferably in retail/hospitality/F&B sector.
• Proven track record in process documentation and business process improvement.
• Knowledge of Procure-to-Pay processes and best practices.

Responsibilities

• Document detailed process flows using industry-standard methodologies (BPMN, swimlane diagrams, flowcharts).
• Map end-to-end Procure-to-Pay processes from vendor onboarding through payment reconciliation.
• Analyze current POS system capabilities and limitations across all restaurant locations.
• Document order management workflows from customer interaction through kitchen operations.
• Map payment processing, inventory integration, and reporting workflows.
• Document staff training requirements and change management procedures.
• Conduct interviews and process observation sessions across multiple stakeholders in Operations, Finance, Supply Chain, and other teams.
• Collaborate with IT teams to ensure technical feasibility of proposed solutions.

Skills

Process documentation

Business process improvement

Procure-to-Pay processes

Stakeholder management

Requirements gathering

Tools

Visio

Lucidchart

ERP systems

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Project Overview

We are seeking an experienced Hospitality / Retail, F&B Business Analyst to lead process flow documentation and analysis for a comprehensive F&B restaurant transformation initiative. This critical role will focus on streamlining Point of Sale (POS) system upgrades and optimizing the Procure-to-Pay cycle to enhance operational efficiency across our restaurant operations.

Key Responsibilities

Process Documentation & Analysis

• Document detailed process flows using industry-standard methodologies (BPMN, swimlane diagrams, flowcharts)
• Map end-to-end Procure-to-Pay processes from vendor onboarding through payment reconciliation

POS System Transformation

• Analyze current POS system capabilities and limitations across all restaurant locations
• Document order management workflows from customer interaction through kitchen operations
• Map payment processing, inventory integration, and reporting workflows
• Document staff training requirements and change management procedures

Procure-to-Pay Optimization

• Map current procurement processes including vendor management, purchase requisitions, Invoicing, Invoice matching, approvals, and payments
• Document invoice processing and payment authorization procedures
• Design streamlined P2P processes aligned with industry best practices

Stakeholder Management

• Conduct interviews and process observation sessions across multiple stakeholder in Operations, Finance, Supplychain and other teams
• Collaborate with IT teams to ensure technical feasibility of proposed solutions

Essential Experience

• Minimum 5 years of business analysis experience, preferably in retail/hospitality/ F&B sector
• Proven track record in process documentation and business process improvement
• Knowledge of Procure-to-Pay processes and best practices

Technical Skills

• Proficiency in process modelling tools (Visio, Lucidchart, or similar)
• Experience with requirements gathering and documentation methodologies
• Understanding of ERP systems and procurement modules

WHAT’S ON OFFER

• Good contract rates on offer. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, with career and skills progression.
• To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail] Your interest will be treated with strict confidentiality.