Business Analyst

Convergence Group; Metropolitan Borough of Solihull; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Private medical insurance

Income protection

Life assurance

Family friendly leave

Hybrid working

Professional development

Dog-friendly office

Job summary

Convergence Group is seeking an experienced Business Analyst to translate business needs into clear, actionable requirements. You will work across operational teams, Product and Development, analysing processes, systems and data to identify root causes and deliver measurable value.

The role focuses on end-to-end process improvement, cross-functional collaboration and delivering tangible business change within a fast-growing environment in Solihull.

Qualifications

• 5+ years of experience as a Business Analyst or in a comparable business-change role.
• Experience delivering cross-functional process and technology change.
• Strong skills in stakeholder engagement, process mapping, requirements management and analysis.
• Experience working with operational and technical teams in an Agile environment.
• A relevant degree, equivalent professional experience or recognised business analysis qualification.
• Background in connectivity, telecommunications, managed services or wider technology sector; qualifications (BCS/IIBA/Lean Six Sigma/Agile) advantageous.

Responsibilities

• Lead discovery and requirements-gathering activities.
• Map current processes and design improved ways of working.
• Produce clear requirements, user stories and acceptance criteria.
• Assess options, impacts, risks, benefits and dependencies.
• Support solutions through UAT, implementation and adoption.
• Measure whether changes deliver the expected results.

Skills

5+ years BA

Cross-functional change

Stakeholder engagement

Process mapping

Agile experience

Requirements management

Education

Relevant degree

Job description

Convergence Group is looking for an experienced Business Analyst to help us solve business problems, improve end-to-end processes and turn business needs into changes that deliver measurable value. Working across operational teams, Product and Development, you'll analyse processes, systems and data, identify root causes and translate business needs into clear, practical requirements.

What It’s Really Like Here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What You’ll Do As Our Business Analyst

• Lead discovery and requirements-gathering activities
• Map current processes and design improved ways of working
• Produce clear requirements, user stories and acceptance criteria
• Assess options, impacts, risks, benefits and dependencies
• Support solutions through UAT, implementation and adoption
• Measure whether changes deliver the expected results

What We’re Looking For

• 5+ years’ experience as a Business Analyst or in a comparable business-change role
• Experience delivering cross-functional process and technology change
• Strong skills in stakeholder engagement, process mapping, requirements management and analysis
• Experience working with operational and technical teams in an Agile environment
• A relevant degree, equivalent professional experience or recognised business analysis qualification
• A background in connectivity, telecommunications, managed services or the wider technology sector would be useful. BCS, IIBA, Lean Six Sigma, Agile or change-management qualifications would be advantageous

What’s in it for you?

• Salary of £55-65,000 per annum
• 25 days holiday increasing with service, plus bank holidays
• Enhanced pension, private medical insurance, income protection & life assurance
• Enhanced family friendly leave and pay
• Hybrid working with a minimum of 3 days a week in the Solihull office
• Ongoing professional development and career progression opportunities
• Dog-friendly office

Who are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A players come to make a difference

If you’re an experienced Business Analyst who enjoys solving problems, challenging the status quo and seeing your work make a real difference, we’d love to hear from you.