Business Analyst

Manchester City Council; Manchester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme (LGPS)

Volunteering leave

MCR+ discounts

Learning & development opportunities

Comprehensive onboarding

Diversity & inclusion initiatives

Job summary

The Systems Hub within Manchester City Council delivers systems support to Adult Social Care, projects, and analysis for the Manchester Local Care Organisation. The role involves supporting the System Hub Manager in maintaining systems like ContrOCC and Liquid Logic, guiding workflows and processes to improve care services in Manchester.

The successful candidate will provide customer-centric, technical service aligned with policies and procedures, building strong stakeholder relationships and

Qualifications

• Direct Line-Management and Leadership.
• Project Management Training and Experience.
• Sound working knowledge of Microsoft Suite.

Responsibilities

• Assist System Hub Manager in managing and maintaining systems.
• Maintain ContrOCC and Liquid Logic workflows and processes.
• Provide effective system and service support within Social Care.
• Foster relationships with a broad range of stakeholders and support care commissioning, contracts, payments and charging.

Skills

Line Management

Project Management

Microsoft Office

Tools

Liquid Logic

ContrOCC

Job description

Working Hours: 35 Hours Per Week

Contract Type: Permanent

Working Style: Hybrid Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).

Closing Date: 11.59pm, 7 October 2026

Interview Method: In Person

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This Role is Subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References: Where possible we require 3 years' history.
• DBS Clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
• BPSS Clearance: This post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

The Systems Hub is responsible for providing systems support to Adult Social Care, projects, and analysis support for the Manchester Local Care Organisation.

This role involves supporting the System Hub Manager in managing and maintaining the systems, currently including ContrOCC and Liquid Logic, along with their associated workflows and processes. This presents an exciting opportunity with the potential to transform the support provided to care services in Manchester. The successful candidate will offer a professional, customer‑centric, and specialised technical service that adheres to specific guidelines, policies, and procedures.

This will ensure effective delivery of desired outcomes and satisfaction of various stakeholder needs. In collaboration with the System Hub Manager, the role entails providing effective system and service support within Social Care, fostering strong relationships with a broad range of stakeholders, and adopting a comprehensive approach to the requirements of care commissioning, contracts, payments, and charging.

The Core Office Hours are Monday - Friday, 9:00am - 4:30pm

Joining a new and evolving System Hub Team, this position offers an exciting and fulfilling prospect for the ideal applicant.

If you have any queries regarding this role, please contact [e-mail]

We are seeking a candidate who excels in communication and has a proven track record of managing projects to achieve high-quality outcomes.

The ideal candidate will be highly organized, adept at balancing competing priorities, proficient in problem-solving and decision-making, and skilled at building trust and relationships with a diverse range of internal and external stakeholders.

Working knowledge of System C products Liquid Logic and ContrOCC would be desirable for this role.

We’ll use the following essential criteria to decide which candidates to invite to assessment. Use your personal statement to provide evidence of how you meet each one, supported by relevant examples:

Essential Criteria:

• Direct Line-Management and Leadership
• Project Management Training and Experience
• Sound working knowledge of Microsoft Suite of Applications

Desirable Criteria:

• Working knowledge of System C Products (Liquid Logic and ContrOCC)
• Experience or knowledge of Adult's or Children's Social Care

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.