Business Analyst

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Our client, a world leader in powerful brands, innovative products, with an exceptional team and award-winning customer service, is looking for a Business Process Analyst to support business projects and initiatives across stakeholders. Ideally, you will have an understanding of Digital Marketing.

Responsibilities:

1. Manage the roadmap of change requests within the Digital Marketing scope.
2. Work with the business to produce clear and well-documented business requirements, process and data flow diagrams, and key user guides.
3. Collaborate with relevant business stakeholders to understand and define the current ('as-is') and future ('to-be') end-to-end business processes and requirements.
4. Analyze the impact of proposed solutions across the entire process, ensuring they are optimized and well-controlled.
5. Facilitate discussions in workshops, gather business feedback, and translate it into business requirements for the development team.
6. Coordinate with IT teams to identify the best technological solutions for the Digital Marketing teams.
7. Develop integration and user acceptance test scripts to ensure all requirements are appropriately tested.
8. Review test results to confirm they meet business expectations and requirements.
9. Manage User Acceptance Testing (UAT) efforts with IT and key users.
10. Produce documentation to support key user training.
11. Identify opportunities for process improvement through reviews or data analysis and make recommendations.

You will support the Digital Marketing Team, working closely with other Business Analysts to ensure impacts on other process areas are well considered.

What You'll Need:

• A minimum of 5 years of proven experience as a Business Analyst.
• Experience and knowledge of SAP and Salesforce are essential.
• Experience with other CRM products (e.g., SAP-based CRM, Salesforce Marketing Cloud) and Customer Data Management solutions is highly desirable.
• Experience in customer data governance is highly desirable.
• Strong communication skills (verbal and written) to effectively liaise with both IT and business stakeholders, acting as a bridge between the two.
• Proficiency in capturing business requirements, creating user stories, and acceptance criteria.
• Experience in process design and improvement.
• Skills in application testing, including developing test scripts and reviewing results.
• An analytical, data-driven approach to understanding and analyzing business requirements.
• Excellent collaboration and communication skills across all stakeholder levels, with the ability to explain technical concepts clearly.
• Experience with both waterfall and agile methodologies is a plus.
• Willingness and ability to travel within Europe are desirable.