Business Analyst

Jobs for Humanity; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Business Analyst to enhance their mobile ticketing platform. In this remote role, you'll collaborate with cross-functional teams to define user-centric requirements and improve the public transportation experience for millions. This position offers a unique opportunity to impact the usability of an industry-leading fare payment solution. Join a passionate team dedicated to making travel easier and more efficient while enjoying a supportive work environment that values your growth and well-being.

Benefits

25 days of holiday plus 5 optional

Private Healthcare via AXA

Life Insurance

Menopause support

Choice of workstation

Work remotely for up to 3 months per year

Pension scheme

Training allowance of up to £1000

£200 annual home office allowance

Cycle to work scheme

Qualifications

• Experienced Business Analyst in a software or product-led environment.
• Skilled in turning business challenges into user-centric requirements.

Responsibilities

• Collaborate with stakeholders to gather insights and shape improvements.
• Translate business needs into clear user stories and acceptance criteria.

Skills

Business Analysis

User-Centric Requirements

SDKs and APIs

Agile Practices

Workshop Facilitation

Education

BCS or IIBA Certification

Job description

Company Description

Introducing Masabi

// At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.

Job Description

The Role
// We are looking for a Business Analyst to join our Product team, helping to shape the usability and flexibility of our platform by defining clear, actionable requirements. You'll play a key role in understanding customer needs, improving the mobile ticketing experience, and supporting the development of user-focused solutions across our payment and platform features.

In this collaborative, detail-oriented role, you will work alongside Product Managers, Engineers, and Designers. You'll be involved throughout the development lifecycle, ensuring that the business context, user experience, and technical feasibility are considered and aligned.

This is a fantastic opportunity to be part of a growing company, using your skills to create impactful products that improve public transportation experiences for millions of riders worldwide.

Location: This role is available in a remote model for candidates based in the UK.

Responsibilities

• Collaborate with customers and internal stakeholders to gather insights on platform usage, identify challenges, and help shape improvements focused on user experience and functional value.
• Translate business needs into clear user stories and acceptance criteria, working with Product Managers, UX Designers, and Engineers.
• Contribute to feature design discussions, ensuring integration feasibility and alignment with user and business goals.
• Support the development process by refining requirements, clarifying goals, and helping teams build with confidence.
• Help prioritise enhancements and fixes based on user impact, team feedback, and company objectives.
• Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback.

Qualifications

About You

• Experienced as a Business Analyst or in a similar role within a software or product-led environment.
• Able to turn business challenges into well-structured, user-centric requirements.
• Comfortable working with SDKs, APIs, and cross-functional engineering teams.
• Skilled in gathering insights via conversations, workshops, and journey mapping.
• Strong attention to detail and clear documentation skills.
• A collaborative mindset, confident communicating across diverse stakeholders.
• Familiar with Agile delivery practices.
• A qualification such as BCS or IIBA is helpful but not required.

Additional Information

Some of our benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• £200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee
• Fun and collaborative environment with a focus on making a difference in the world