Business Analyst

Thornton Gregory; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading global travel business is seeking an IT Business Analyst to support their shift from B2B to B2C. The ideal candidate will have a background in eCommerce and experience managing complex projects. This role involves working closely with diverse international stakeholders while fostering a supportive team culture focused on process improvement and global social responsibility.

Qualifications

• Experience in eCommerce within Retail, Travel or Airline Industries.
• Proven experience working on complex, multi-layered projects.
• Ability to work in fast-paced environments and manage ambiguity.

Responsibilities

• Act as a coordinator between the business and development teams.
• Solicit requirements from global stakeholders.
• Build strategic relationships and streamline processes.

Skills

Stakeholder Management

Adaptability

Agility

Influencing

Active Listening

Job description

Our Global Travel client are looking for an IT Business Analyst to join their expanding team.

It is essential you come from eCommerce within Retail, Travel or Airline Industries and have the right to work in the UK.

This role is an IT focused role. The business is moving from B2B to B2C - really exciting!

You will currently be working in a Global business and be used to soliciting requirements from key stakeholders around the world, taking into account diversity of approach and local market differences.

We are looking for :

• Proven experience working on complex, multi-layered projects across platforms or workstreams.

• Agility to adapt within fast-paced, dynamic environments, where priorities may shift quickly.

• Comfortable in navigating ambiguity, with the ability to operate effectively even when direction is evolving or not fully defined.

• Capability to scope, shape, and define workstreams in close partnership with PMs, senior leadership, including C-suite stakeholders.

• Strong stakeholder management skills — someone who can influence, actively listen, and adapt their approach to meet stakeholder needs and expectations.

This Global Business Analyst will have the ability to build key strategic relationships, and seek out opportunities to streamline processes. You will act as a co-ordinator between the business and the development team as well as any third parties.

In return this expansive business has a supportive and progressive culture. They are committed to a global corporate social strategy and ensure all and any training is supported.

The salaries and benefits are reflective of this culture, so please contact asap for a more in depth confidential discussion.