Business Analyst

ABL Recruitment; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global streaming service seeks a Business Analyst for a 5-month contract in London. The role involves managing audience surveys, analyzing consumer data, and contributing to content strategy decisions. Ideal candidates should have a passion for storytelling and a background in data-driven insights within the entertainment industry.

Qualifications

• 1–2 years professional experience in marketing, consumer insights, or project management.
• Strong experience deploying and writing surveys across digital platforms.
• A high level of fluency in English; additional languages are a plus.

Responsibilities

• Supporting programming, testing and deployment of surveys across global markets.
• Managing large volumes of surveys, ensuring accuracy and timeliness.
• Translating complex data into actionable insights for stakeholder support.

Skills

Data analysis

Strong communication

Collaboration

Tools

Microsoft Excel

SPSS

Tableau

Job description

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Business Analyst
Location: London
Rate: £250 - £300 per day
Contract Length: 5 months
Start Date: ASAP

We're supporting a leading global streaming service known for its original content and extensive international reach. With viewers in over 240 countries, the business combines creative storytelling with a strong focus on data. The insights team plays a key role in understanding audience behaviour and helping shape content strategy through smart, research-led decisions.

You’ll be joining the Consumer Insights Operations team - a collaborative group focused on driving engagement across international markets. This team is responsible for managing audience surveys, analysing consumer data, and supporting creative decision-making that influences hundreds of titles, spanning TV, film and live sport.

What you’ll be doing:

* Supporting the programming, testing and deployment of surveys across multiple languages and global markets.
* Managing large volumes of surveys, from creation to delivery, ensuring high accuracy and timeliness.
* Partnering with Research Managers and Ops teams to coordinate translations, quality assurance, and delivery.
* Documenting research workflows, timelines and best practices - including RACI, SOPs and SLAs.
* Analysing customer feedback, survey performance, and platform usage data to improve engagement rates.
* Recommending smarter workflows and operational improvements to streamline international research delivery.
* Translating complex data into actionable insights and supporting wider teams with impactful findings.
* Collaborating daily with global stakeholders and cross-functional teams, contributing to the broader strategy.

What we’re looking for:
We’re keen to speak to highly organised analysts and project coordinators with a sharp eye for detail, a passion for storytelling, and a genuine interest in film and television.

Must-haves:

* 1–2 years’ professional experience in marketing, consumer insights, or project management (non-internship)
* Strong experience deploying and writing surveys across digital platforms
* Data analysis skills using Microsoft Excel
* Experience working with large volumes of survey or research data
* A proactive approach with strong communication and collaboration skills
* A high level of fluency in English (additional languages such as French, Spanish, Swedish, Portuguese, Japanese, German, Italian or Dutch are a plus)
* A keen interest in entertainment, streaming, or media production

Nice-to-haves:

* 2+ years in a market research setting or data-driven consumer insights role
* Confidence presenting data and methodology to stakeholders
* Basic knowledge of statistics or analytical tools (e.g., SPSS, Tableau)
* Experience working across international markets or with localisation teams
* Familiarity with audience panels, sampling strategies, and visual reporting tools