Business Analyst

ea Change; London; Hybrid; GBP 72,000 - 85,000; Full time

Job summary

An international bank in Central London is seeking a Business Analyst to enhance their digital banking and payments platforms. The ideal candidate will have strong analysis experience in digital banking, familiarity with payment solutions, and excellent communication skills. This hybrid role allows for collaborative work in a dynamic environment focused on customer experience and innovation. Competitive salary up to £85,000 offered.

Benefits

Competitive salary

Hybrid working

Opportunity to work with best-in-class platforms

Qualifications

• Strong Business Analysis experience within digital banking or payments.
• Understanding of digital banking platforms and payment solutions.
• Experience in cross-functional Agile/Scrum teams.

Responsibilities

• Gather and document requirements for digital banking platforms.
• Map end-to-end customer journeys for optimization.
• Lead workshops to understand requirements across departments.

Skills

Business Analysis experience

Understanding of digital banking platforms

Familiarity with payment rails

Excellent communication skills

Collaboration in Agile teams

Tools

Backbase

nCino

Temenos

SWIFT

SEPA

Job description

Business Analyst – Digital Banking & Payments

Location: Central London (Hybrid)

Salary: up to £85,000

About the Role:

We’re looking for a talented Business Analyst with experience in digital banking platforms and payments to join an international bank in central London. In this role, you’ll play a pivotal part in shaping the bank’s digital customer experience, acting as the bridge between business stakeholders and technical teams to design and deliver best‑in‑class payment and digital banking solutions.

What You’ll Do:

• Gather and document requirements for digital banking and payments platforms (e.g., Backbase, nCino, Temenos).
• Map end‑to‑end customer journeys and identify opportunities for optimisation and improvement.
• Work closely with UX/UI and engineering teams to translate business needs into technical specifications and user stories.
• Lead workshops, interviews, and meetings to understand requirements across departments.
• Assist in the delivery of payment products and services across a range of platforms (SWIFT, SEPA, Faster Payments, Bacs, CHAPS).
• Engage with vendors and internal stakeholders to review and validate delivered solutions.
• Support testing and implementation phases, ensuring seamless handovers and successful go‑live.

What We’re Looking For:

• Strong Business Analysis experience within digital banking or payments environments.
• Understanding of digital banking platforms such as Backbase, nCino, Thought Machine, Mambu, Temenos, Finastra or similar.
• Familiarity with payment rails (SWIFT, SEPA, Faster Payments) and regulatory requirements (e.g., PSD2, ISO 20022).
• Excellent communication and stakeholder management skills.
• Adept at translating complex ideas for both technical and business audiences.
• A collaborative mindset with experience working in cross‑functional Agile/Scrum teams.

Why Join?

• Be part of a bank with an ambitious digital agenda and a strong focus on customer experience.
• Competitive salary (based on experience) and benefits.
• Hybrid working in a central London office.
• Opportunity to work with best‑in‑class platforms and drive digital payments forward.

Interested? Get in touch today to find out more or send your CV.