Business Analyst

Story Terrace Inc.; London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A cutting-edge company is seeking a Business Analyst to lead process improvement efforts through automation and documentation strategies. The successful candidate will work closely with engineering and product teams in a hybrid role, aimed at transforming real estate operations with AI-powered solutions. This is an excellent opportunity to contribute to significant efficiency enhancements and operational improvements in a growing collaborative team environment.

Benefits

Deliveroo weekly allowance

Healthcare

Unlimited holidays

Central London office - 3 days a week

Qualifications

• Proven experience as a Business Analyst or in a similar analytical, process-driven role.
• Strong understanding of SaaS products and technology environments.
• Excellent skills in process mapping and documentation.

Responsibilities

• Review and document business processes, identifying inefficiencies.
• Design and conduct thorough testing of processes and features.
• Translate business needs into clear specifications and visuals.

Skills

Problem-solving

Communication

Collaboration

Process mapping

Documentation

Automation

Tools

Notion

Job description

Business Analyst (Processes, Documentation & Automation)

London (Hybrid – 3 days/week in Liverpool Street office)

Full-time, salary: £60,000-75,000

Business Analyst to lead and drive the creation of functional specifications, testing and data analysis, closely with engineering and product teams.

About Travtus

Travtus is transforming real estate operations with AI-powered SaaS solutions. Our platform automates and enhances Multifamily building operations, boosting efficiency, staff retention and improving resident satisfaction with data-led decisions. We’re on a mission to modernise property operations with our everyday AI platform built for Multifamily.

About the Role

• Review & Document Business Processes: Understand and map existing business processes across teams, identifying inefficiencies and opportunities for improvement.
• Process Improvement & Testing: Design and conduct thorough testing of processes and features, helping the team understand what’s working and why — and identifying the root causes of issues when things don’t go as expected.
• Specification & Diagramming: Translate business needs into clear, actionable specifications and visuals (flows, wireframes, diagrams) for internal and technical use.
• Map Current vs Future States: Work closely with product and engineering to map current workflows and define future-state processes, especially when scoping new features.
• Feature Documentation: Maintain and continually improve the documentation of platform features to support onboarding and cross-functional understanding (e.g., for marketing, sales, and customer success teams).
• Own & Manage the Travtus Notion Workspace: Ensure internal knowledge is centralised, searchable, up-to-date, and structured to empower every team member.
• Support with Automation Initiatives: Bring an interest in automation and how it can streamline operations, especially as we explore the integration and productisation of LLMs.
• Help Enhance Team Productivity: Contribute to initiatives that improve internal efficiency — from how we manage insights from meetings to how we implement repeatable processes.

Requirements

The successful applicant will be a natural problem-solver with an affinity for automation, efficiency, and AI-driven solutions with excellent communication and collaboration skills across both technical and non-technical teams.

Must have:

• Proven experience as a Business Analyst or in a similar analytical, process-driven rol
• Strong understanding of SaaS products and technology environments — no coding required, but a curiosity about how things work under the hood is key.
• Excellent skills in process mapping, documentation.
• Experience in designing and running UAT or process testing initiatives.
• Comfortable translating complex workflows into clear documentation and diagrams.

Nice to have:

• Ideally deep experience working with Notion
• Automation experience

Compensation & benefits

• Salary range: £60,000 - £75,000 (experience dependent)
• Deliveroo weekly allowance
• Healthcare
• Central London office - 3 days a week
• Unlimited holidays

About the Team

Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day.

Apply now and help us shape the future of AI technology!