Business Analyst

Role Overview

We’re looking for talented Business Analysts to join our growing team. As a Business Analyst at Mercator, you’ll bridge the gap between business needs and technical solutions, ensuring our digital services deliver real value. You’ll collaborate with multidisciplinary teams to gather, analyse, and document requirements, helping to shape services that meet user needs and organisational objectives.

Whether you’re just starting your BA career or have several years of experience, we have opportunities for you to grow and make an impact. You’ll be involved in transformative projects across the public and private sectors, working with digital experts to create exceptional outcomes.

What You’ll Do

• Work collaboratively within multidisciplinary teams to understand and define business problems and user needs
• Gather, analyse, document, and validate requirements from stakeholders at all levels
• Create clear, concise documentation including user stories, process maps, data models, and requirements specifications
• Facilitate workshops and meetings to elicit requirements and achieve consensus among diverse stakeholders
• Support the development and implementation of digital services that meet user needs and business objectives
• Contribute to the continuous improvement of services through analysis of user feedback and performance data
• Help identify risks, dependencies, and constraints that might impact project delivery
• Collaborate with developers, designers, and other team members to ensure requirements are understood and implemented correctly
• Maintain awareness of industry best practices and methodologies, applying them appropriately to deliver value
• Support the testing and validation of solutions to ensure they meet the defined requirements
• Contribute to the wider business analysis community at Mercator through knowledge sharing and collaborative learning

What You’ll Bring

Essential Skills & Experience:

• Analytical Thinking: Ability to break down complex problems into manageable components and identify key issues that need to be addressed
• Communication Skills: Clear and effective written and verbal communication, with the ability to adapt your style for different audiences
• Documentation: Experience creating clear, concise documentation such as user stories, process maps, and requirements specifications
• Stakeholder Management: Ability to build relationships and gather requirements from stakeholders at different levels
• Workshop Facilitation: Experience planning and facilitating workshops to gather information and achieve consensus
• Requirements Analysis: Ability to gather, analyse, document, and validate requirements effectively
• Collaboration: Willingness to work collaboratively within multidisciplinary teams and contribute to group objectives
• Digital Awareness: Understanding of digital services and technology concepts relevant to business analysis

Desirable Skills & Experience:

• Agile Methodologies: Experience working within Agile environments (e.g., Scrum, Kanban)
• Public Sector Experience: Previous exposure to working on public sector digital transformation projects
• Business Process Modelling: Knowledge of process modelling techniques and notation (e.g., BPMN)
• User-Centred Design: Understanding of user-centred design principles and how they apply to business analysis
• Data Analysis: Experience analysing data to inform decision-making and identify opportunities for improvement
• Requirements Management Tools: Familiarity with tools used for requirements documentation and management
• Business Analysis Qualification: Formal qualification in business analysis (e.g., BCS, IIBA)
• Service Design: Understanding of service design principles and how they relate to business analysis

What Makes You a Great Fit:

We’re looking for someone who is curious, analytical, and passionate about improving digital services. You enjoy diving into complex problems, asking insightful questions, and finding practical solutions that meet user needs. You’re comfortable working with ambiguity and can navigate through complexity to bring clarity.

You’re a natural communicator who can translate between technical and non-technical stakeholders, building bridges between different disciplines. You’re detail-oriented but never lose sight of the bigger picture, ensuring that solutions deliver value.

Your collaborative approach means you thrive in multidisciplinary teams, valuing diverse perspectives and working together to achieve shared goals. You’re adaptable, resilient, and eager to learn, constantly developing your skills and seeking opportunities to grow.

Above all, you’re passionate about creating digital services that make a real difference to users’ lives, approaching your work with empathy, integrity, and a commitment to excellence.