Business Analyst

Set2Recruit; Liverpool; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Set2Recruit is seeking an experienced Business Analyst to bring structure to complexity in a fast-paced logistics IT transformation. You’ll lead from the front, run workshops confidently, and translate ambiguity into clear, actionable requirements across finance, logistics and new tech stacks.

You’ll capture and document requirements, map current vs future processes, and align stakeholders to ensure projects deliver as intended. Hybrid model with onsite and remote days.

Qualifications

• 4-5+ years’ minimum experience as a Business Analyst.
• Strong track record delivering change in fast-paced operational environments.
• Experience with complex IT systems and billing/financial processes.
• Experience collaborating with Logistics, Operations or Supply Chain teams.

Responsibilities

• Lead stakeholder workshops across IT and operations.
• Capture, document and validate business and system requirements.
• Work across complex IT landscapes including integrations and billing platforms.
• Translate business needs into clear functional and non-functional specs.
• Support solution design discussions with technical teams.
• Map current vs future state processes.
• Identify risks, dependencies and impacts across systems.
• Drive clarity and momentum across logistics and billing projects.
• Act as bridge between operational teams and technical delivery.

Skills

Workshop facilitation

Requirements elicitation

Process mapping

Stakeholder management

Ambiguity navigation

Analytical mindset

Structured delivery

Job description

Location: Within 45 minutes of Liverpool (3-4 days onsite / 1-2 days remote)

The Role

We’re looking for an experienced Business Analyst who knows how to bring structure to complexity in this transformation group with a fast paced modernisation across both finance, logistics and rolling out new modern tech stacks and applications.

You’ll join a busy Logistics & IT function delivering business-critical initiatives across billing platforms, operational systems, and wider technology change. This isn’t a “note-taker BA” role — we need someone who can lead from the front, run workshops confidently, challenge constructively, and translate ambiguity into clear, actionable requirements.

If you enjoy untangling complex systems, aligning stakeholders, and making sure projects actually deliver what they’re supposed to — you’ll fit right in.

What You’ll Be Doing

• Leading stakeholder workshops across IT and operational teams
• Capturing, documenting and validating business and system requirements
• Working across complex IT landscapes (integrations, legacy systems, billing platforms)
• Translating business needs into clear functional and non-functional specifications
• Supporting solution design discussions with technical teams
• Mapping current vs future state processes
• Identifying risks, dependencies and impact across systems
• Driving clarity and momentum across key logistics and billing projects
• Acting as the bridge between operational teams and technical delivery

What We’re Looking For

Experience

• 4-5+ years’ min experience as a Business Analyst
• Strong background working with complex IT systems
• Experience within billing systems or financial process environments
• Proven track record of delivering change within fast-paced operational environments
• Experience working closely with Logistics, Operations, or Supply Chain functions (desirable)

Skills & Capability

• Confident workshop facilitator (you can lead a room, not just attend it)
• Strong requirements elicitation and documentation skills
• Process mapping (As-Is / To-Be)
• Stakeholder management across technical and non-technical audiences
• Comfortable navigating ambiguity and driving decisions
• Strong analytical mindset with attention to detail
• Able to balance structure with pace

Working Model

• Hybrid: 3-4 days per week onsite (within 45 minutes of Liverpool)
• 1-2 days remote
• Must be UK-based and able to commute reliably

What You’ll Bring

• Quality BA discipline and governance
• Commercial awareness — understanding impact, not just documentation
• A calm, structured approach in a busy environment
• The confidence to challenge when needed (politely, but firmly)
• The drive to move projects forward, not let them drift

Why Join?

You’ll play a key role in shaping critical systems within a growing Logistics & IT function. There’s real complexity here — and real opportunity to add value. This is a role for someone who wants ownership, visibility, and the chance to genuinely influence outcomes and be part of the change and new projects across the organisation.

If you’re the type of BA who prefers solving problems over writing meeting minutes, we should