Business Analyst

Thames Valley Police; Kidlington; On-site; GBP 55,000 - 75,000; Full time

Job summary

Thames Valley Police seeks a Senior ICT Business Analyst to work with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures on complex ICT projects.

The role requires mentoring other BAs, managing requirements through the project lifecycle and leading re-engineering of processes to deliver value and improved user experience across the Forces.

Qualifications

• Experience working with senior business stakeholders to conduct investigations in support of business strategies.
• Senior/Expert ICT Business Analyst delivering service in complex environments using ITIL, Prince2 and Agile.
• Proficient understanding of IT Architecture, Networks, Cloud Technologies and infrastructure.

Responsibilities

• Lead the business to re-engineer processes and publish high-standard documentation.
• Coordinate and oversee multiple business analysts when required.
• Manage and validate requirements, including User Cases and Acceptance Criteria.
• liaison with ICT, business and third parties to ensure deliverables meet requirements.
• Influence senior stakeholders to maintain focus on business objectives.
• Conduct discovery analyses for business cases and BA costs.

Skills

Business process modelling

Elicitation of requirements

Requirements prioritisation & testing

Stakeholder management

User Acceptance Testing

Gap analysis

Mentoring junior analysts

Project lifecycle management

Influence and negotiation

Process re-engineering

Education

BCS Business Analysis International Diploma

Tools

ITIL

Prince2

Agile

Job description

The overall purpose of the role is to: work with colleagues and stakeholders to investigate and model business functions, processes, information flows and data structures, using a range of business analysis techniques on complex and high-profile ICT projects. Whilst supporting and mentoring other Business Analysts. The key result areas in the role are as follows: 1. An ICT Senior Business Analyst must manage business requirements throughout the project lifecycle, including the following range of knowledge and skills: . Proficient in Business Process Modelling (As Is and To Be process mapping), elicitation of requirements (interviews, workshops etc.), and in the prioritisation, management and validation of requirements (User Cases, Acceptance Criteria, data models etc.) . Has strong stakeholder management skillset enabling management of User Acceptance Testing and Stakeholder management, among other tasks . Has an industry wide understanding of IT Architecture, Networks, Cloud Technologies and Infrastructure. 2. Accountable for the discovery analysis required for the creation of the Forces Business Cases. Being responsible for ratifying the BA costs associated with the delivery of these initiatives. 3. Identifying new business capabilities, whilst influencing and advising the SME's, suppliers and senior officers in order to achieve the best possible delivery, alignment and benefit between programmes/projects for both Forces. 4. Act as the conduit between ICT and both the business and third parties to ensure that the deliverables meet the requirements, including undertaking gap analysis and other industry methodologies/standard tools identifying possible conflicts between the vendor/third party and user requirements. 5. Leading the business to re-engineer business processes and the planned deliverables, developing and publishing agreed documentation to a high standard, reduce the overall cost base, align with organisational goals, and improve business performance and user experience. 6. Influence Senior Stakeholders to maintain focus on agreed business objectives and deliverables to ensure that the overall business and ICT strategy is delivered within the desired time frame. Seek opportunities to raise the positive profile of ICT in all matters through influencing, negotiation and conflict resolution. 7. An ability to plan, scope and manage complex, high-profile projects and programmes. Which consist of multiple, integrated systems ensuring new requirements are traced through the interrelated systems and stakeholders to provide the best solution. 8. When working on a project or programme of a scope that requires multiple business analysts, the Senior Business Analyst will act as a lead business analyst, as an expert on process and best practice. In addition to performing activities, they will coordinate and oversee the work of other business analysts. Whilst providing mentorship to business analysts within the team for planning, execution and quality of analysis.

1. Must display great attention to detail and meet tight deadlines. 2. Excellent communication skills - written and oral, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision. 3. Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential

• .
• 1. Experience working with senior business stakeholders, developing and managing stakeholder relationships with ICT experts as required to conduct investigations at a high level to support business strategies. Maintain technical awareness at a level where alternatives can be modelled and business benefits can be predicted.
• 2. Experienced ICT BA (Senior /Expert level) having delivered ICT service in a similarly complex environment using an industry recognised approaches such as ITIL, Prince and Agile. (including the following range of knowledge and skills: . Familiar with IT Environment - The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation's technical platforms and those which interface to them through the specialism, including those in closely-related organisations. . Proficient in Customer Value Chain Concepts - The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service. . Proficient in Business Improvement Techniques - Techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness and lean. . Expert in Business Proposals - Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing. . Expert in Service Delivery Economics - The economics of service delivery such as the cost of hardware, software, and manpower used to deliver the service. . Must have a good understanding of IT Architecture, Networks, Cloud Technologies and Infrastructure as well as the Business Systems and Services currently in use. . Expert in business case creation - identifying business benefits, technology costs and risks associated with business change programmes. . Proficient is ensuring critical success factors and the addressing of them in change programmes.
• 3. Experience of achieving significant outcomes through influence and persuasion rather than through direct line authority. Must be a good listener.
• 4. Exposure to ISO 9001, ISO 27001 and ITIL, Prince2 and Agile best practices.
• 5. Experience of understanding and articulating how the application of ICT technology impacts the Forces' Policing and business objectives and the supporting Business.
• 6. Completion of the two core and a Knowledge Based module for the BCS Business Analysis International Diploma