Business Analyst

IAG Cargo; Hounslow; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

IAG Cargo is seeking a Business Analyst to ensure new technology and processes meet business needs, driving consensus across stakeholders and enabling scalable operations. You will analyze current processes, design improvements, and document workflows using BPMN or flowcharts, while coordinating sign-offs and testing with cross-functional teams.

The role emphasizes data analysis, engagement with stakeholders, and supporting operational excellence, with a hybrid work model offering 3 days in the

Qualifications

• Minimum 2 years of experience as a Business Analyst.
• Desktop packages including Excel, Visio, PowerPoint, Microsoft Project.
• Knowledge of risk and issue management processes.
• Robotic Process Automation (UiPath) is advantageous.
• Strong analytical and reporting skills.
• Ability to communicate at all levels.

Responsibilities

• Work with the accountable project manager and business subject matter experts to ensure the product is fit for purpose.
• Analyse as-is processes and designs to-be state and determine changes.
• Document process information using BPMN diagrams or flowcharts.
• Design and manage changes to business processes.
• Coordinate process sign-offs and support test planning and execution.
• Collaborate with cross-functional teams and training to ensure adoption.

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

The Business Analyst is responsible for ensuring that new technology and processes meet the needs of the business and its people through creating fit-for-purpose solutions which integrate seamlessly with existing technology and processes. You’ll help drive consensus between a wide range of business stakeholders to underpin the delivery of organisational objectives.

In this role, you will focus on the opportunity to order technology, processes, compliance, and operations, as well as operational excellence and scalability within the projects assigned.

As a Business Analyst, you’ll perform data analysis and conduct a consistent review of data metrics to guide decision-making and enhancements to support scalability and efficiencies.

What you’ll do

• Work with the accountable project manager, business subject matter experts and technical leads to ensure that the product is fit for purpose (against to be business processes).

• Analyse processes and technology tools as they are (as-is), compare them to the future and improved designs (to-be) and determine the necessary changes for arriving at the improved state.

• Document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).

• Design business processes (to-be) and manage any subsequent changes to them.

• Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.

• Coordinate business processes signoffs on behalf of the accountable project manager.

• Together with the test manager design a test plan based on business processes and scenarios, Undertake hands on testing when appropriate.

• Work with the Training Team to identify any specific training points and/or validate training materials.

• Liaise between various business departments and groups.

• Assess options for process improvement, including business process modelling.

• Maintain documentation regarding various projects, processes and operations.

• Collaborate with project managers and cross-functional teams.

It's all about you

What you’ll bring to IAG Cargo:

• Strong skills in Process Mapping and Business Process Reengineering.

• Experience of Robotic Process Automation is advantageous.

• Excellent command of English (essential) and Spanish (preferable).

• Strong analytical and reporting skills.

• Experience facilitating workshops and focus groups.

• Strong business/client engagement skills.

• Experience developing business requirements.

• Experience developing instructional and procedural documentation and presentations.

• High level of competence with MS Office and MS Visio.

• Ability to communicate at all levels.

• Strong planning and organisational skills.

• Strong Team player.

• Demonstrates resilience and comfortable with ambiguity.

• Customer oriented.

• Passionate for continuous improvement.

• Ability to make constructive challenge.

• Ability to identify key issues and enact a mitigation plan.

• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.

• Resourcefulness and ability to devise creative solutions to problems.

Skills and Experience:

• Minimum 2 years of experience as a Business Analyst.

• Supplier and stakeholder management.

• Demonstrable understanding of technology-driven change management.

• Desktop packages including Excel, Visio, PowerPoint, Microsoft Project, etc.

• Clear understanding of risk and issue management processes.

• Knowledge of project management tools and techniques.

• Robotic Process Automation (specifically UiPath technologies).

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.

• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.

• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.