Business Analyst

TDS; Hemel Hempstead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

TDS is looking for a collaborative Business Analyst to join our Technology team in Hemel Hempstead. This hybrid full-time role focuses on enhancing business processes, primarily through Salesforce Service Cloud. The successful candidate will work closely with Directors and SMEs to ensure efficient project delivery.

Benefits

33 days holiday including bank holidays

BUPA Private healthcare

BUPA Wellbeing cash plan

Pension Scheme

Additional day off for your birthday

Qualifications

• Experience with Salesforce in a professional services environment.
• Understanding of core Salesforce functionality and best practices.
• Ability to create detailed functional design specifications.

Responsibilities

• Collaborate with stakeholders to implement business improvements.
• Analyze and document business requirements focusing on Salesforce capabilities.
• Create user stories and system documentation.

Skills

Requirement Analysis

Salesforce Service Cloud

Business Process Improvement

User Acceptance Testing

Job description

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have an opportunity within our Technology team to join them as a Business Analyst.

This is a full-time, permanent position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.

Some of the key responsibilities include:

• Collaborating with the Head of Change and Business Improvement, as well as the Director of Technology, to deliver business improvements and projects.
• Working closely with Subject Matter Experts (SMEs) and Product Owners to identify business objectives and define relevant acceptance criteria.
• Gathering, analysing, and documenting business requirements with a specific focus on Salesforce Service Cloud capabilities.
• Applying logical thinking to break down complex requirements into clear and structured functional design specifications.
• Translating business needs into actionable Salesforce Service Cloud configurations and solutions.
• Creating detailed user stories, process flows, and system documentation using a strong understanding of the Salesforce data model.

To be considered for this opportunity you must:

• Have experience as a Business Analyst, ideally working with Salesforce in a professional services or consulting environment.
• Possess a strong understanding of core Salesforce functionality and established best practices within Service Cloud.
• Demonstrate the ability to break down complex requirements into clear, scalable Salesforce solutions and detailed functional design specifications.
• Experience in writing test scenarios, conducting QA testing, and supporting User Acceptance Testing (UAT).

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.