Business Analyst

Altum Consulting; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A not-for-profit organisation is seeking an experienced Business Analyst to help drive meaningful change. In this maternity leave cover role, you will collaborate with various stakeholder groups to analyze changes and support the transformation process. Your focus will be on ensuring that the needs of residents and customers remain central throughout. The ideal candidate should have experience in the housing sector and a solid background in business analysis, engaging stakeholders effectively and delivering substantial improvements.

Qualifications

• Experience in the housing association sector is preferred.
• Demonstrable experience as a Business Analyst from concept to delivery.
• Background in strategic and operational improvements.
• Experience with business analysis methods in agile and traditional environments.
• Capability in creating high-quality analysis outputs.

Responsibilities

• Examine proposed changes for impacts, workflow adjustments, and data needs.
• Clarify and record business needs to shape services.
• Support change impact assessments and develop programme roadmaps.
• Illustrate and identify differences in current and desired states.
• Ensure new practices are adopted and changes embedded.

Skills

Analytical thinking

Stakeholder engagement

Facilitation

Collaboration

Job description

Business Analyst FTC (Maternity Leave Cover)

Are you an experienced Business Analyst who's passionate about driving meaningful, people-focused change? Do you enjoy solving complex problems, improving services and helping organisations work smarter?

We're partnering with a highly regarded not-for-profit organisation looking for a highly collaborative Business Analyst to join their transformation team. In this role, you'll play a key part in shaping and delivering change across a variety of strategic and operational initiatives. You'll work closely with diverse stakeholder groups to understand business needs, redesign processes, and ensure change is embedded effectively and sustainably.

Key Results

• Examine proposed changes from every angle - including people impacts, workflow adjustments, system implications and data needs.
• Draw out, clarify and record what the business needs in order to shape new or improved services.
• Process maps the 'as is' and 'to be', perform gap analysis, support change impact assessments and support development of programme roadmaps for delivering change.
• Illustrate current ways of working and future desired states, identify the differences, and support assessments on what the changes will mean for teams and customers.
• Partner with business leaders to ensure new practices are adopted effectively and changes become part of everyday business activity.
• Work collaboratively with IT and other enabling teams to ensure change is delivered smoothly and is embedded in a sustainable way.
• Contribute to defining success measures for change initiatives and support the ongoing approach to tracking benefits across the organisation.

Success Metrics

• Change activities are thoroughly analysed with clear and validated business needs.
• Services and processes are refined, redesigned or updated where improvements are identified.
• Clear benefits and measurable outcomes are established for each change initiative.
• Strong, trusting working relationships are built with stakeholders at all levels.
• Active, constructive participation in the wider transformation and project teams.

About You

You will be:

• Someone who brings confidence and professionalism to your work, able to remain composed and influence positively even in fast-moving or pressured situations.
• Focused on the needs of residents and customers, ensuring they remain central to decisions and design.
• Naturally collaborative, open to new thinking and an effective communicator.
• Skilled at facilitating discussions, presenting complex ideas simply and applying sound analytical thinking.

You will have:

• Ideally, experience within the housing association sector.
• Demonstrable experience performing the Business Analyst role from early concept through to delivery and implementation.
• A background supporting a mix of large-scale strategic changes and more targeted operational improvements.
• Experience using a wide toolkit of business analysis methods across both agile and traditional delivery environments.
• Strong capability in creating high-quality analysis outputs, including user-focused requirements, process documentation and structured business analysis deliverables.