Business Analyst

Swibit; Greater London; Híbrido; GBP 52 000 - 80 000; Tempo integral

Resumo da oferta

Swibit is seeking a UK-based Business Analyst to support consulting and delivery across the MENA region. You will gather requirements, map processes, write structured specifications, and define acceptance criteria for UAT, working with government and enterprise clients.

This role combines remote UK work with periodic travel to GCC client sites for workshops, discovery sessions, and milestone reviews, contributing to feasibility studies and roadmap development.

Qualificações

• 4–7 years of BA experience in IT services, consulting or software delivery.
• Based in the United Kingdom with right to work in the UK.
• Fluency in English (spoken and written).
• Strong requirements elicitation (interviews, workshops, process mapping).
• Experience with government or enterprise client engagements.
• Ability to write clear, structured functional specifications and user stories.
• Strong BPMN or similar modelling understanding.
• Excellent communication and stakeholder management skills.
• Willingness for periodic international travel to GCC.

Responsabilidades

• Elicit, analyse and document business requirements from stakeholders.
• Map current-state and design future-state workflows.
• Write clear functional specifications and user stories.
• Define acceptance criteria and support UAT.
• Conduct gap analyses between current systems and proposed solutions.
• Identify risks, dependencies and assumptions early in projects.
• Support feasibility studies, technology evaluations and roadmaps.
• Produce client-ready reports and recommendations.
• Support pre-sales activities including scoping, effort estimation and proposals.
• Facilitate requirements workshops and discovery sessions with clients.
• Liaise between clients and Swibit's engineering teams.
• Travel to GCC client sites for key workshops and milestones (4–8 trips/year).

Conhecimentos

Requirements elicitation

Stakeholder management

Business process modelling

Communication

Cross-cultural collaboration

English fluency

Travel willingness

Ferramentas

Jira

Confluence

Google Docs

Slack

Google Meet

Email

Google Slides

PowerPoint

Figma

Descrição da oferta de emprego

Location: United Kingdom (Remote, with occasional travel to client sites)

Company: Swibit

Employment Type: Full-time

Reports To: Delivery Manager / COO

About Swibit

Swibit is an AI solutions company operating in the MENA region, the UK, and the US. We specialise in delivering high-end consulting and building scalable digital platforms, AI-powered products, and strategic solutions across sectors such as government, public safety, real estate, logistics, education, and public services.

Our model is global design and local execution — combining international expertise with deep local market understanding to deliver impactful, future-ready solutions aligned with national digital transformation visions.

Swibit's UK presence serves as the company's design authority and consulting hub, supporting engagements across the GCC — particularly in Oman and Iraq — with senior-level consulting, architecture, and business analysis capability.

Role Overview

We are looking for a Business Analyst based in the UK to support Swibit's consulting and delivery engagements across the MENA region. You will work on strategic projects for government and enterprise clients — gathering requirements, mapping business processes, conducting gap analyses, and producing the structured specifications that drive high-quality delivery.

This role combines remote working from the UK with periodic travel to client sites in the GCC (primarily Oman and Iraq) for workshops, discovery sessions, and key project milestones.

Requirements & Analysis

Elicit, analyse, and document business requirements through stakeholder interviews, workshops, and observation

Map current-state (as-is) business processes and design future-state (to-be) workflows

Write clear, structured functional requirements specifications (FRS) and user stories

Define acceptance criteria and support UAT (User Acceptance Testing)

Conduct gap analyses between current systems/processes and proposed solutions

Identify risks, dependencies, and assumptions early in the project lifecycle

Support digital transformation assessments and technology advisory engagements

Provide business process improvement recommendations based on industry best practices

Contribute to feasibility studies, technology evaluations, and roadmap development

Produce client-ready reports, presentations, and recommendations

Support pre-sales activities — scoping, effort estimation, and proposal development

Client Engagement

Facilitate requirements workshops and discovery sessions with client stakeholders (remote and on-site)

Serve as the requirements liaison between clients and Swibit's engineering teams

Communicate technical constraints and trade-offs to non-technical stakeholders in clear language

Build and maintain trusted relationships with client teams across cultures

Travel to GCC client sites for key workshops, reviews, and milestones (estimated 4–8 trips per year)

Delivery Support

Work closely with Project Managers, Solution Architects, and engineering teams

Ensure user stories are well-defined, prioritised, and ready for sprint planning

Maintain requirements traceability throughout the project lifecycle

Produce process documentation, data flow diagrams, and system interaction maps

Requirements

Based in the United Kingdom (right to work in the UK)

4–7 years of experience as a Business Analyst in IT services, consulting, or software delivery

Strong experience with requirements elicitation — interviews, workshops, process mapping

Experience working on government or enterprise client engagements

Ability to write clear, structured functional specifications and user stories

Strong understanding of business process modelling (BPMN or similar)

Excellent communication and stakeholder management skills

Experience working with distributed / cross-cultural teams

Comfortable with periodic international travel (GCC region)

Fluency in English (spoken and written)

Preferred

CBAP, CCBA, or BCS Business Analysis certification

Experience working with GCC / Middle Eastern clients or government entities

Arabic language skills (any level — significant advantage)

Familiarity with Agile methodologies (Scrum, Kanban) and tools (Jira, Confluence)

Experience with ERP systems (Odoo, SAP, Oracle) or system integration projects

Exposure to AI/ML projects or digital transformation programmes

Understanding of data sovereignty, compliance, and government IT standards

Experience in public safety, transport, healthcare, or financial services sectors

Consulting firm background (Big 4, boutique, or systems integrator)

Tools You'll Work With

Area

Tools

Requirements

Jira, Confluence, Google Docs

Diagramming

UML, BPMN, Data Flow Diagrams

Slack, Google Meet, Email

Presentations

Google Slides, PowerPoint

Design Review

Figma (view & comment)

What You'll Gain

Work on high-profile government and enterprise engagements across the GCC

Combine UK-based remote working with meaningful international exposure

Serve as the critical link between clients and a world-class engineering team

Exposure to AI, digital transformation, and technology modernisation projects

Collaborate with an international team of engineers, architects, and consultants

Competitive UK-market compensation with performance-based incentives