Business Analyst

Reply; Greater London; Hybrid; GBP 60,000 - 78,000; Full time

Job summary

Reply specialises in designing and implementing solutions based on new communication channels and digital media. As a Business Analyst Consultant, you will guide clients through requirements definition and solution delivery, owning the full lifecycle from discovery to delivery.

This hybrid-based role is based either in London or Manchester. You should have a 2:1 IT degree and a BA qualification (BCS, IIBA or Lean Six Sigma) with 3–5 years’ experience across agile, waterfall and hybrid projects

Qualifications

• Minimum 2:1 degree in Information Technology or a related field.
• 3–5 years’ experience supporting technology-enabled or digital delivery initiatives, ideally within Financial Services or consulting/project environments.
• Experience across agile, waterfall, and hybrid delivery methodologies.

Responsibilities

• Act as a trusted advisor to clients, communicating complex concepts clearly and managing expectations.
• Facilitate stakeholder workshops and interviews to elicit functional and technical requirements.
• Collaborate with cross-functional teams to design and deliver solutions that meet client needs and drive value.
• Build and maintain strong stakeholder relationships, understanding business goals and delivering tailored solutions.
• Document and analyse business processes, identifying opportunities for optimisation and automation.
• Prepare presentations, reports, and deliverables to support decision-making.
• Work with architects and developers to design scalable, secure, and maintainable solutions, assessing feasibility and risks.
• Contribute to capability development, service offerings, and communities of practice through collaboration and engagement.

Skills

Stakeholder engagement

Requirements elicitation

Analytical thinking

Process modelling

UML modelling

Education

2:1 degree in Information Technology or related field

Business Analysis qualification (BCS, IIBA, or Lean Six Sigma)

Tools

Visio

Lucidchart

Draw.io

Job description

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

As a Business Analyst Consultant, you will play a pivotal role in guiding clients through the definition and implementation of solutions aligned to your strategic objectives. You will contribute across ideation, solution design, and problem-solving, clarifying and challenging requirements to ensure solutions are robust and fit for purpose. You will take ownership of the full requirements lifecycle, from discovery through to delivery, producing high-quality artefacts with clear alignment and traceability to client goals. This role offers the opportunity to work within a forward-thinking consultancy, supporting your professional growth within a collaborative and ambitious team. This hybrid-based role is based either in London or Manchester.

Responsibilities:

• Act as a trusted advisor to clients, communicating complex concepts clearly and managing expectations
• Facilitate stakeholder workshops and interviews to elicit functional and technical requirements
• Collaborate with cross-functional teams to design and deliver solutions that meet client needs and drive value
• Build and maintain strong stakeholder relationships, understanding business goals and delivering tailored solutions
• Document and analyse business processes, identifying opportunities for optimisation and automation
• Prepare presentations, reports, and deliverables to support decision-making
• Work with architects and developers to design scalable, secure, and maintainable solutions, assessing feasibility and risks
• Contribute to capability development, service offerings, and communities of practice through collaboration and engagement

About the Candidate:

• Minimum 2:1 degree in Information Technology or a related field, with a Business Analysis qualification (or working towards) such as BCS, IIBA, or Lean Six Sigma
• 3–5 years’ experience supporting technology-enabled or digital delivery initiatives, ideally within Financial Services or consulting/project environments
• Experience working across agile, waterfall, and hybrid delivery methodologies
• Strong foundational Business Analysis skills across the full lifecycle, including elicitation, analysis, documentation, validation, and management of requirements
• Excellent communication and stakeholder engagement skills, with the ability to present and build relationships at all levels
• Strong analytical and problem-solving capabilities, with the ability to interpret complex information and develop evidence-based solutions
• Facilitation skills with experience collaborating across multiple workstreams and delivering high-quality outcomes
• Proficiency in process, use case, and UML modelling, using tools such as Visio, Lucidchart, or Draw.io
• Understanding of business architecture concepts, data, AI, and automation, with a collaborative, self-starting mindset and ability to influence decision‑making

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need